Yuko Smith Email & Phone Number

Herndon, Virginia, United States

Washington D.C.

■Program and Project Management- Understand the scope of work, schedule and budget, and coordinate program planning to properly execute them- Develop program strategies working with the president, board members and/or program teams- Identify and analyze issues in programs and events to improve its quality and achieve goals effectively- Oversee document translations from English to Japanese and proofreading documents (e.g. press releases and program information)- Optimize customer relationship management by consolidating information systems- Communicate and work with the program vendors and program personnel to achieve program goals efficiently- Manage and maintain relationship with program sponsors and provide support for them- Lead and manage program teams and conduct team meetings to ensure team members’ tasks are on schedule■Communication- Collaborate with the Communications Director to develop and implement communication and branding strategies- Analyze the trend and identify needs of target audiences to attract their attention and deliver programs’ key messages effectively using appropriate channels including mailing lists, newsletters, SNS and newspaper ads- Produce program reports and presentation slides for various types of audiences including board members and external audiences such as senior management of the sponsors■Language School Management- Primary manager of the school to provide language courses to a cumulative total number of 800 students a year (34% increase compared to the enrollment before I took charge of the school. 619 (2016) vs. 832 students (2020))- Successfully lead effort to make classes available online using Zoom- Manage 25 part-time teachers and create semester schedules based on their availability- Create best practices to streamline and facilitate continuous improvement for the school management process- Responsible for ensuring high quality instruction by conducting and analyzing student surveys

Osaka, Japan

NNR Global Logistics is a total logistics management company that provides air, ocean, road, rail, and warehousing services in Japan and internationally.■Customer Service- Provided clients shipment consultation and recommendation and proposed the best shipment plan based on their needs and within their budgets- Created quotations based on client needs- Managed client’s ocean shipments by creating documents such as invoice/packing list and bill of lading following Export Control Trade Order and other regulations- Managed clients’ ocean shipments from Japan to U.S.A., European countries such as Belgium and Germany, and Asian countries such as Thailand, Korea, and China (100 managed shipments per month on average)- Worked with overseas office staff by communicating via email and/or on the phone to transport cargo smoothly- Translated documents from English to Japanese and from Japanese to English

Washington D.C. Metro Area

■Research and Translation - Researched specific themes such as biotechnology and agriculture and translated researched information into Japanese

Washington D.C. Metro Area

■Research and Translation- Helped researching about an event or incident and translated the articles from The Washington Post, The New York Times, and The Wall Street Journal into Japanese.

Bachelor Of Arts (Ba), International Relations And Affairs

Bachelor Of Arts (B.A.), Intercultural/Multicultural And Diversity Studies

Activities and Societies: Tutors for International Students Assembly (TISA)