Yukti Dua Email & Phone Number

Bengaluru, Karnataka, India

• Managed and developed relationships with suppliers, achieving a 15% reduction in costs through strategic negotiations.• Oversaw end-to-end vendor management, ensuring timely production and delivery across multiple platforms.• Coordinated dispatch operations for marketplace channels (Amazon, Myntra, Flipkart, Zepto, ONDC), improving dispatch efficiency by 20%.• Developed systems to track and log operational issues, enhancing problem resolution time by 30%.• Prepared monthly MIS reports across portals, providing actionable insights for operational improvements and strategic decision-making.

Bengaluru South, Karnataka, India

• Implemented process improvements that streamlined operations, increasing profit margins by 18%.• Conducted capacity planning for peak sales months, effectively managing resources to meet demand without compromising service quality.• Managed retail shipments for Hamleys, Cloud Nine, Mother Care, and Quick Commerce, ensuring 100% compliance with delivery schedules.• Maintained up-to-date stock control systems, achieving a 98% accuracy rate in inventory levels.

Bangalore

• Identified and implemented procedure changes to improve overall performance and productivity, leading to a 15% increase in efficiency.• Developed and executed strategic purchasing procedures that reduced direct costs by 10% and improved inventory carrying costs.• Managed operational functions across fulfillment, logistics, and customer service, ensuring seamless end-to-end processes.• Conducted pre-screening interviews for qualified candidates, successfully filling 95% of open positions with top talent.

Bengaluru Area, India

• Managed end-to-end order flow, ensuring 100% visibility and control over 1,000+ monthly orders from processing to delivery.• Coordinated cross-functional teams to streamline order processing, improving delivery efficiency by 25%.• Developed and implemented a feedback process for the sourcing/procurement team on pre-order items, enhancing product availability.• Proposed and executed methods to increase throughput, resulting in a 15% reduction in processing time.• Tracked and resolved supply chain escalations, achieving a 30% decrease in response time to customer inquiries.• Maintained inventory accuracy through regular audits, leading to a 90% accuracy rate in stock levels.• Conducted performance reviews and provided analytical insights to drive team performance and operational improvements.

Bengaluru Area, India

• Managed end-to-end order flow, overseeing 1,000+ orders per month from placement to delivery and after-sales service.• Developed effective team communications, improving meeting efficiency by 30%.• Created project plans and set deadlines, achieving 80% on-time project completion.• Identified and resolved operational issues, resulting in a 40% reduction in customer complaints.• Coordinated daily operations, achieving a 20% increase in process efficiency.• Utilized Excel for reporting, enhancing data accuracy and reducing reporting time by 25%.• Contributed to continuous improvement initiatives, generating over 10 actionable suggestions that enhanced team performance.

Bengaluru, Karnataka, India

• Resolved customer queries and managed escalations to ensure high satisfaction.• Trained and supported team members in delivering excellent customer service.• Led team huddles to address challenges and align on daily goals.• Implemented best practices to improve team performance and efficiency.• Provided leadership backup in the absence of team leaders and supervised floor operations.• Developed team champions and motivated staff to exceed service targets.• Identified and addressed skill gaps to enhance overall team capability.

Bangaluru

Chandigarh , India

Agra ,India