Yukti Dua Email & Phone Number

Bengaluru, Karnataka, India

• Managed and developed relationships with suppliers, achieving a 15% reduction in costs through strategic negotiations.
• Oversaw end-to-end vendor management, ensuring timely production and delivery across multiple platforms.
• Coordinated dispatch operations for marketplace channels (Amazon, Myntra, Flipkart, Zepto, ONDC), improving dispatch efficiency by 20%.
• Developed systems to track and log operational issues, enhancing problem resolution time by 30%.
• Prepared monthly MIS reports across portals, providing actionable insights for operational improvements and strategic decision-making.

Bengaluru South, Karnataka, India

• Implemented process improvements that streamlined operations, increasing profit margins by 18%.
• Conducted capacity planning for peak sales months, effectively managing resources to meet demand without compromising service quality.
• Managed retail shipments for Hamleys, Cloud Nine, Mother Care, and Quick Commerce, ensuring 100% compliance with delivery schedules.
• Maintained up-to-date stock control systems, achieving a 98% accuracy rate in inventory levels.

Bangalore

• Identified and implemented procedure changes to improve overall performance and productivity, leading to a 15% increase in efficiency.
• Developed and executed strategic purchasing procedures that reduced direct costs by 10% and improved inventory carrying costs.
• Managed operational functions across fulfillment, logistics, and customer service, ensuring seamless end-to-end processes.
• Conducted pre-screening interviews for qualified candidates, successfully filling 95% of open positions with top talent.

Bengaluru Area, India

• Managed end-to-end order flow, ensuring 100% visibility and control over 1,000+ monthly orders from processing to delivery.
• Coordinated cross-functional teams to streamline order processing, improving delivery efficiency by 25%.
• Developed and implemented a feedback process for the sourcing/procurement team on pre-order items, enhancing product availability.
• Proposed and executed methods to increase throughput, resulting in a 15% reduction in processing time.
• Tracked and resolved supply chain escalations, achieving a 30% decrease in response time to customer inquiries.
• Maintained inventory accuracy through regular audits, leading to a 90% accuracy rate in stock levels.

Bengaluru Area, India

• Managed end-to-end order flow, overseeing 1,000+ orders per month from placement to delivery and after-sales service.
• Developed effective team communications, improving meeting efficiency by 30%.
• Created project plans and set deadlines, achieving 80% on-time project completion.
• Identified and resolved operational issues, resulting in a 40% reduction in customer complaints.
• Coordinated daily operations, achieving a 20% increase in process efficiency.
• Utilized Excel for reporting, enhancing data accuracy and reducing reporting time by 25%.

Bengaluru, Karnataka, India

• Resolved customer queries and managed escalations to ensure high satisfaction.
• Trained and supported team members in delivering excellent customer service.
• Led team huddles to address challenges and align on daily goals.
• Implemented best practices to improve team performance and efficiency.
• Provided leadership backup in the absence of team leaders and supervised floor operations.
• Developed team champions and motivated staff to exceed service targets.

Bangaluru

Chandigarh, India

AGRA, India