Yukun (Leo) Chen Email & Phone Number

Oakville, On, Ca

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Oakville, Ontario, Canada

- Diagnose and resolve hardware and software issues for both network and computer systems.- Maintain a comprehensive inventory of all IT equipment, ensuring accuracy through regular updates.- Configure and deploy IT equipment for new employees.- Ship replacement like laptops, monitors, headsets, and other office equipment to employees.- Manage and maintain user accounts, permissions, and group policies in both Active Directory and Azure Active Directory.- Create new SAP accounts for employees- Administer and troubleshoot Microsoft Exchange for email communication within the organization.- Utilize TeamViewer for remote assistance and troubleshooting purposes.- Manage Windows Azure and AutoPilot for device provisioning and management.- Implement and manage Absolute for security and tracking of devices.

Oakville, Ontario, Canada

- Troubleshooting Network and computer hardware & software. - Installing, configuring computer software and system.- Conduct thorough testing procedures on hardware and software to identify and address potential issues.- Refurbishing Equipment, like headset, keyboard, laptops, and monitors.- Set up and deployed IT equipment for new employees- Sent replacement for current employers- Update all used and new equipment’s inventory.

North York, Ontario, Canada

- Well Communication with customers and team members;- Troubleshooting Network and computer hardware & software;- Installing, and configuring computer software and system;- Collecting user requirements and send to HQ for system upgrading and improvement;- Writing user manual for the company's system and App;- Maintaining the printer issues;- Guiding to use of software and App for our customers;- Advising users on the appropriate use of corporate systems/devices;- Setting up new hardware (desktop, laptops, mobile devices, etc.).

Mississauga, Ontario, Canada

-Engaged effectively with customers, ensuring their needs and requirements were met with professionalism.-Managed parcel numbering and facilitated efficient delivery to recipients.-Identified and implemented the fastest routes to optimize delivery time and efficiency.-Achieved a personal best of delivering 220 parcels in a day, with a consistent daily average of 150–180 parcels.

Ontario College Advanced Diploma, Computer Systems Technology – Information Systems Engineering

English For Academic Purposes, English Language And Literature, General