Yulia Geva Email & Phone Number

Israel

Performed analyses to identify risks and provided solutions for complex recourse engagements.Contributed to building strong and consistent relationships with members and partners. Collaborated with different departments: sales, customer success, recourse providers, engineers etc.Managed moderately complex planning, coordinating, controlling, and directing activities of operational resources.Delivered professional customer interaction, communicating with field engineers, supervisors and coordinating jobs with Project Managers.Created and updated databases and reports that were distributed to upper management.Served as internal and external contact person for complex resource related needs.

Tel Aviv, Israel

Efficiently initiated upselling and cross-selling opportunities to fuel clients’ success.Built and maintained long-lasting and trusted client relationships.Collaborated with sales team to identify growth opportunities and develop strategies to seize them.Worked with Customer Service, Product Development and other departments to enhance overall customer experience.Implemented client-focused solutions to boost sales volume.

Ramat Gan, Tel Aviv, Israel

Successfully negotiated with processing partners in order to improve terms of use, applying new payment methods to expand deposit options.Worked closely with sales representatives handling disputes and preventing chargebacks.Investigated and resolved complex customer queries.Built and maintained understanding of AML, KYC, banking sanctions and regulations

Ramat Gan, Tel Aviv, Israel

Analyzed fraud trends and transaction patterns; actively contributing to process improvements. Worked across verticals to support other departments, including Customer Support, Payments and Compliance. Performed due diligence check in accordance with company policy. Carefully determined existing fraud trends by analyzing accounts and transaction patterns.

Tel Aviv, Israel

Efficiently lead the procedure of bank account opening worldwide for individual, small business, commercial, corporate and institutional clients. Continually established new business relations and cooperation with potential business partners, including participation in conferences and business meetings. Provided professional consulting and efficient solutions for wide variety of issues regarding different bank’s requirements and policies, local laws etc. Identified and achieved selling and business development opportunities to add value to job accomplishments.

Bangkok, Bangkok City, Thailand

Performed personal interview of individuals from all around the world and non-criminal investigations.Conducted security screening and profiling of El Al’s passengers and luggage that pass through the airport.Reported safety concerns, security breaches and performed various technological checks.Built, improved and maintained effective relationships with both client employees and customers.

• Inquired market fundamental research for potential consumers• Fostered a successful relations between the organization and its clients

Bachelor'S Degree/History, East Asian Studies

Education record