Yulia Kidd, Mba Email & Phone Number

Preston, Wa, Us

Seattle, Washington, United States

Currently oversee a service delivery team consisting of 2 FTEs and 9 contingent staff focused on foundational infrastructure technologies; contribute to a $2 million budget allocation and manage a series of critical relationships with 10+ technical vendors essential to supporting the company’s 13 worldwide offices and enabling its ability to fund critical grants and humanitarian aid to populations around the globe • Significantly reduce security, operational risks, and technical debt by instituting new processes for server lifecycle management. Partnered with IT application owners to build out their strategy roadmaps to include lifecycle management best practices, resulting in a 40% reduction in server footprints and cost savings of 60%. • Instituted a predictable upgrade cadence for an extensive on-premises infrastructure footprint (spanning over 15 infrastructure platforms and applications), resulting in greater stability, greater security, lowering TCO by 25%, and drastically reducing the overall number of incidents.• Champion the notion of a "learning mindset" on the team and focus on continuous knowledge-sharing and the acquisition of new skills, contributing to increased morale and productivity while minimizing engineering bottlenecks; increased work velocity by an average of 2% per month since 2021, reflecting a keen focus on security and ransomware preparedness while maintaining planned value-added tactical and strategic roadmap work items.• Ensure the service roadmap is focused on business value with technically sound solutions; lead scrum ceremonies with the service delivery team while handling the service backlog and prioritizing customer feedback, bug fixes, and feature requests; coordinate platform releases across the team and service providers to ensure consistent delivery of value-adding features; influence and empower team members while building trust and strong relationships across the Foundation to optimize team's work intensity level.

Seattle, Washington, United States

Focused on systems engineering via three roles—Network Administration to Systems Engineer to Senior Systems Engineer—which in their succession served as professional progression stages, ultimately resulting in the following:• Improved operational excellence through managing, advancing, life-cycling, road-mapping, and documenting system design and determining standards for critical infrastructure platforms and technologies—including data protection, remote connectivity solutions, the Microsoft Exchange platform, Foundation file shares, printing, and scanning.• Played an instrumental role in triage, investigation, and resolution of complex system issues and incidents while symbiotically working with both the Foundation and vendor support teams.• Managed and oversaw all the phases of various technical projects, including research, development, and design while collaborating across multiple teams, particularly as a liaison with network and Infosec teams to assess, design, and configure server and application solutions to specified requirements.- Drove replacement of DirectAccess remote connectivity solution at the Foundation.- Led a complex, multi-faceted initiative to replace an internal PKI root server with a goal of avoiding impact to DirectAccess remote connectivity.• Served as an expert in the field and mentored less experienced team members and other support tiers during onboarding and knowledge transfers, as well as during the course of project delivery.

Seattle, Washington, United States

Transitioned into a “jack-of-all-trades” IT role within this medium-size aerospace manufacturing company; built a well-rounded and all-encompassing IT experience focused on a wide range of IT infrastructure, including both internal- and customer-facing IT roles. Set IT strategic direction, utilized new technological advances, enabled automation, created IT knowledge-bases, and performed other responsibilities related to Help Desk, networking, data center operations, SQL DBA, system administration, information security, data protection, application development, and website design/administration.

Seattle, Washington, United States

Recruited by a successful dot-com company to augment its need for IT QA personnel immediately following after graduate with a bachelor’s degree; gained proficiency in configuration management, quality assurance, and issue-tracking tools, meeting all project requirements and deadlines.

Digital Transformation  Automation Infrastructure & Applications  Program/Project Management  Technology Roadmap & Lifecycle Management  Workflow Oversight & Priorities Management  Migrations & Upgrades  Application Management  Budgeting, Procurement & TCO Analysis  Risk Management  IT Security  Disaster Recovery  Data Protection  Business Continuity  Data Center Storage & Computing  Data Center Database Operations  Windows Server OS Management  Certificate Services Infrastructure  Technical Support

Environments: Windows/HyperVisor, O365, Cloud (Azure), IaaS, PaaS, SaaS Service DeliveryMethodologies: Agile/Scrum, DevOps/IaaC, CI/CD, Waterfall, Service Delivery Teams, ITIL, KanbanSoftware/Tools: Active Directory, NetApp, Cisco UCS, Dell Servers, Brocade Fiber Switches, Rubrik/CommVault, Venafi, Windows Server OS Management, Microsoft SQL Server Database Engines

Master Of Business Administration - Mba, Entrepreneurial Thinking And Innovative Practices

Bachelor’S Degree, Business Administration, Information Systems