Yulia Yun Email and Phone Number

As a Sales Manager for Russia and CIS markets at Royal Cliff Hotels Group & PEACH (Pattaya Exhibition And Convention Hall), I was responsible for: • leisure and corporate (MICE) business sales • achieving sales targets both with bookings and additional hotel services during COVID-19 • organizing events of any scale at Royal Cliff Hotels Group & PEACH • building strong relations with Russian and CIS Travel Agents and Corporate clients • translating sales and marketing materials from English to Russian • providing customer support for in-house guests and new bookings • producing daily and weekly CRM reports • conducting site inspections

As a real estate sales associate, I worked for a Developer selling new projects. My responsibilities were: • selling condos and villas • achieving sales targets • creating weekly and monthly reports with sales and financial data • translating sales, marketing materials, sale and purchase agreements from English to Russian • obtaining deposits and balance of payment from buyers • meeting with agents and potential buyers to evaluate needs and promote products and services • informing buyers about credit terms, properties, prices and availability • actively seeking out new sales opportunities through cold calling, networking and social media

As a sales representative working mostly with VIP guests, I was responsible for: • organizing and hosting face-to-face welcome meetings • selling private luxury tours and yachts • providing 24/7 customer service • dealing with overbooking and handling customer complaints • achieving sales targets with new sales and upselling • creating daily and weekly CRM reports

I worked as a sales representative in Russian In-House line. My duties were: • building relationships with prospective and current owners • promoting Absolute Vacation Club • conducting face-to-face presentations and generating sales • closing sales contracts on the same day • ensuring that all paperwork is filled out correctly

In this role, I was working as a sales representative and assistant sales manager. My main duties were: • conducting face-to-face presentations with cold line clients • promoting the benefits of traveling using Diamond Resorts Destinations • generating sales through various closing techniques • closing sales contracts on the same day • providing training for a new sales representatives

As a sales representative in Russian In-House line, I was responsible for: • building relationships with prospective and current owners • articulating and promoting the benefit of traveling using Absolute Vacation Club • conducting face-to-face presentations and generating sales • closing sales contracts on the same day • ensuring all paperwork is filled out correctly

As a hotel representative, my responsibilities were: • organizing and hosting welcome meetings for up to 80 people • selling excursions and private tours • providing information about hotel's facilities, programs and other services • dealing with overbooking and handling customer complaints • anticipating guest needs and building relationships with customers • creating daily and weekly CRM reports

I started out as a Waitress in this 127-seat restaurant. I was then promoted to Restaurant Manager. As the manager, my duties were: • ensuring the quality of service and food • training and supervising a team of 5 people • maintaining relationships with vendors • ordering supplies • handling customer complaints with empathy