Daily operations● Tracking of attendance including annual leave and sick leave.● Tracking the co-working payment.● Tracking of taxes/insurance/remuneration payments, assistance in disputes with same.● Assistant in daily issues for PE (Private Entrepreneur)/employees - answering regular questions, guidance with orgchart, advice on their roles within the company.● Assistance with office utilities, office rent, office supplies, team-building programs, health insurance, office security, office operations. Staff training and development● Development of corporate culture, promoting social integration for both new starters and long-term PE/employees.● Participation in the creation of PE/employees incentive programs.● Selection of training courses, English schools, etc. including market research, budget approval and awarding certificates at the end of training.PE/employees On-boarding/ Off-boarding● Collect and file required documents from the new PE/employees.● Create and obtain signed contracting agreement and co-working agreement.● Set-up a work-place for new PEs/employees.● Create and send a welcome letter, add to the Teams network.● Create the PE profile in the system.● Manage all required documentation ensuring it is saved and stored as required.● Track all company equipment and ensure all company equipment is returned from leavers.● Delete PE profile from the system as required.Financial and accounting responsibilities● Monthly PE remuneration letter for individual contractors using Finance team calculations, providing the e-mail notifications for each PE/employees.● Creating orders for Ukrainian operations.● Create Finance reports for internal cash flow.● Assistance with PE bank statement processing.● Assistance in documentation for integer accountant- PE, acts of co-working, etc.● Assistance in organization of business travel as required.● Assistance in integrating systems for accounting vacations, fulfilling tickets, etc. as required.

● Organize office and assist associates in ways that optimize procedures● Schedule and plan meetings and appointments● Monitor level of supplies and handle shortages● Resolve office-related malfunctions and respond to requests or issues● Coordinate with other departments to ensure compliance with established policies● Maintain trusted relationships with suppliers, customers and colleagues● Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.● Providing real-time scheduling support by booking appointments and preventing conflicts.● Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.● Greet and assist visitors.

● Supporting partners in a range of topics (video uploads, channel management,monetization, analytics, and any product technical issues) with an emphasis on highuser satisfaction and quality.● Providing education on new features and product updates.● Troubleshooting and helping resolve technical issues in a friendly and accurate manner.● Collaboratively share feedback through appropriate channels related to tools, processes,or user/product issues.● Flagging trends and potential global technical issues.● Escalating issues providing all the relevant information when required striving toresolve them promptly.● Coaching and providing direction to new joiners.

● Coordinate a range of staff as well as perform operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.● Handle calls and promptly forward them to an appropriate person out of 35 employees.● Schedule meetings for all employees. ● Escort visitors to staff members’ offices and provide hospitality service arrangements as requested by the staff.● Compose and distribute inter-departmental memorandums (e-mail, documentary, and voice) ensuring timely delivery and receipt of important information maintaining confidentiality.● Prepare and assemble media kits for marketing and PR departments.● Schedule and coordinate meetings, interviews, appointments, events, and other similar activities for supervisors.● Coordinate travel as well as lodging arrangements.● Provide domestic and international travel arrangements for senior-level executives.● Dispatch two couriers and coordinate their routes.● Organize, sort, and assign mail distribution for all employees.

● Ensuring the smooth running of basic banking transactions.● Looking after the short term and long-term funding requirements of business clients and individual customers.● Advising clients on mortgages and raising loans.● Building relationships with high-net-worth individuals.● Answering any financial and banking queries.● Providing advice on investments.● Working closely with small and medium sized businesses.● Putting into effect new procedures and policies passed down from the Head Office.● Handling customer queries face to face, over the phone or via correspondence.● Marketing new financial products or services.● Verifying customer data to detect and identify financial fraud.● Opening new bank accounts for individuals and companies.

● Preparing information for Call Center operators concerning current discounts, goods, and other questions of the project.● Teaching new Call Center operators (had 60 people in subordination).● Listening and discussing Call Center operators’ speeches with further recommendations concerning improvement of skills.● Collecting information for the project development (clients’ questions, requests, and offers).● Conducting training.● Controlling work of Call Center operators.● Making telephone sales of loyalty card program to VIP clients.

● Processing documents on getting the credit.● Controlling correctness of the filled in documents.● Making decisions on credit approval according to bank procedures.