Yulia Protsenko Email & Phone Number

Lisbon, Lisbon, Portugal

Lisbon Area, Portugal

Responsibilities: Answering investigator’s requests during clinical researches by providing phone/email/network based support. Reporting the investigator’s issues to a relevant department, to identify and communicate the solution to the customer. Following up the incidents until their resolution or closing. Maintenance CRM and data bases updated. Supported languages: English, Russian, French.

Lisbon Area, Portugal

Responsibilities: Working in Amadeus system. Issue/modification/cancelation of avia tickets following internal procedures. Answering passenger’s inquiries. (French/English phone line)

Basel, Switzerland

Responsibilities: Translations on medical and touristic subject-matter (French-English-Russian), administration of official website, coordination of participating at international exhibitions, etc.Patients accompaniment in clinics (interpreting FR/RU).

Ho Chi Minh City, Vietnam

Responsibilities: Research and systematisation of commercial information about local concurrence, reporting and advice.

Lisbon Area, Portugal

Responsibilities: Providing phone support to customers (Apple Care Advisor, iOS products).

Moscow, Russia. Paris, France

Responsibilities: Providing Distributors with all necessary product information and trainings to increase their sells capacities. Products development. Involving in company’s marketing and communication strategy.Perception and systematisation of technical and marketing information about products. Translation, adaptation and presentation of information for Russian market. Preparation of texts for products catalogs. Work on translation and development of company’s internet site.

Vol'Sk, Saratov, Russia

Responsibilities: Checking guests in and out, issuing keys, taking reservations by phone/email, preparing bills and dealing with payments. Providing guests with information, answer their queries and deal with complaints. Facilities maintenance and accounting.