Yulia Oliver-Taylor Email & Phone Number

United Kingdom

United Kingdom

As a Sales Administrator in the B2B sector, I oversee the comprehensive management of sales orders within the expansive EMEIA region. My focus is on maintaining adherence to standards, upholding impeccable data accuracy, and ensuring transparent communication of order statuses to our B2B clientele.Key Responsibilities:EMEIA Sales Order Management: Efficiently handle and process sales orders within our ERP system across the EMEIA region, prioritising efficiency and precision.Client-Centric Communication: Take charge of promptly updating our clients on vital order status changes, including delivery schedule modifications, fostering transparency and client satisfaction.Delivery Monitoring: Monitor all deliveries closely, ensuring timely fulfilment of orders. In case of any delays, proactively communicate with customers, providing updates on revised delivery schedules.Collaborative Operations: Collaborate closely with diverse teams to elevate customer satisfaction and ensure seamless operations within the EMEIA area.Compliance & Contract Oversight: Collaborate with compliance teams to execute standard contract reviews, ensuring adherence to regional regulatory frameworks.Continuous Professional Development: Proactively enhance skills to optimise sales administration performance and foster ongoing growth within the B2B landscape.Credit & Returns Coordination: Lead credit, rebills, and returns processes through seamless collaboration with Finance, Quality, and Procurement teams, maintaining operational excellence in sales.System Integration Proficiency: Efficiently link accounts within both Web and ERP systems, ensuring seamless integration and timely updates throughout the EMEIA area.

Orchestrating the smooth processing of orders within the Europe North territory. Role includes:Order Efficiency: Utilising ERP and CRM systems for accurate and prompt order fulfilment, delivering precise order status information, and ensuring timely customer inquiries resolution.Customer-Centric Approach: Proactive customer engagement, responsive communication, and exceptional customer service consistently exceeded expectations.Financial Management: Expertly managed credit, rebills, and returns, contributing to financial stability and customer satisfaction.Cross-functional Coordination: Collaborated closely with sales managers, the territory team, and internal departments, ensuring seamless operations and goal achievement.Contract Compliance: Partnered with compliance to ensure contractual obligations were met promptly and accurately.Technical Expertise: Maintained a comprehensive understanding of vacuum technology, staying updated on technological advancements to provide informed solutions to customers.In essence, my position in the scientific vacuum technology sector demanded a mix of technical know-how, financial savvy, and an unwavering dedication to outstanding customer service. Through direct customer interaction, order management, and effective teamwork across departments, I played a crucial role in ensuring our customers received top-notch support while actively contributing to our team's achievements and the industry's progress.

St. Leonards, England, United Kingdom

Operating as an independent photographer with a focus on portrait photography, including individual portraits, personal branding, and corporate headshots.Communicating effectively with clients through various channels, including phone, email, and social media, and managing invoices and payments in a professional manner.Utilising CRM systems to store customer data, track interactions, and manage customer relationships.Monitoring and updating the company's website, utilising Google Analytics to track website traffic and report on performance.Overseeing multiple websites and social media accounts to ensure cohesive and consistent representation of the brand.Designing and creating promotional and graphical materials, including online banners, social media content, and digital and print marketing documents.Implementing and managing online advertising campaigns through platforms such as Facebook Ads, Instagram promotions, and Google AdWords.Performing commercial and art-style photo editing using a variety of software, including Adobe Lightroom, Photoshop, and others.

Hastings, East Sussex, United Kingdom

Designing and creating a variety of graphical and promotional materials to support marketing activities and campaigns. This includes developing online banners, social media content, digital and print marketing documents, as well as assisting with product photography.Editing and enhancing a diverse range of graphical content for various media channels, including print adverts for magazines, materials for exhibitions and shows such as flyers, brochures, and exhibition stands, print marketing documents, spec sheets for products, digital assets for the web store and emails, social media content, and digital adverts.Performing daily website maintenance and administration, including updating product information, changing product images, producing financial and product reports, auditing the website, generating voucher codes, and setting up and monitoring promotions and sales.Designing and executing successful email marketing campaigns, including welcome emails, promotional emails, and newsletters, resulting in a significant increase in open and click-through rates.Utilising a range of software, including MS Office, IRP, Adobe CC (Photoshop, Lightroom, Dreamweaver, Illustrator, InDesign), Asana, Hootsuite, and Google Analytics, to efficiently perform tasks and ensure the highest level of quality in the finished product.

London, United Kingdom

Monitoring and managing the company's online presence through regular monitoring of its website and emails, as well as daily management of social media accounts on platforms including Facebook, LinkedIn, and Twitter.Performing daily Vacancy Management tasks, including posting and deleting job listings online.Maintaining and updating candidate and client records using the in-house system called Influence, through registering, reviewing, and updating information as necessary.Providing administrative support through typing CVs, filling out forms, and preparing promotional materials.Developing and designing promotional materials, including adverts and banners for online and print advertising.Conducting data entry and producing statistical reports to support informed decision-making.

Saint Petersburg, Russian Federation

Objective: To efficiently convert large volumes of printed records into electronic format, ensuring accuracy and compliance with industry standards. That included retouching and restoring images.Responsibilities:Review and assess the volume and type of printed records to be converted.Develop and implement a conversion plan, including the selection of appropriate software and hardware solutions.Perform data entry and quality control to ensure accuracy and completeness of the electronic records.Migrate data into a digital database, ensuring the preservation of important information and metadata.Ensure that electronic records are properly secured, stored and organised.Test and verify the accuracy and completeness of the electronic records, correcting any errors as necessary.Provide training and support to end users on the electronic records system.Ensure that the electronic records comply with industry standards, regulations, and best practicesDevelop and maintain accurate and up-to-date documentation for the conversion process and electronic records system.Work with internal stakeholders and vendors to resolve any technical issues related to the conversion process.Skills used:Strong attention to detail and accuracy in data entry;Excellent organisational skills and ability to manage large volumes of data;Proficiency in data conversion software and tools;Knowledge of industry standards, regulations and best practices related to electronic records management;Ability to work independently and in a team environment;Excellent written and verbal communication skills.Main customers: The Supreme Court of Russia, The State Historical Archive of Saint-Petersburg.

Bachelor Of Science - Bsc, Design And Innovation

The Faculty of STEM Y1: Design Thinking: Creativity for the 21st Century; Introduction to computing and IT.

Graphic Design | Ui/Ux Design

Graphic Design Specialization: Fundamentals of Graphic Design, Introduction to Typography, Introduction to Imagemaking, Ideas.

Google Professional Certificates

UX Design Professional Certificate: Foundations of UX; UX Design Process; Wireframes and Low-Fidelity Prototypes; UX Research and Early.

User Experience Research And Design

Activities and Societies: Introduction to User Experience Principles and Processes; Understanding User Needs; Evaluating Designs.

Bachelor'S Degree, Information Science/Studies

Library and Information Studies: Cataloguing and Classification; Managing Information Organisations; Using Technology in Information.