Yuliia Panchuk Email & Phone Number

- Answer pre-sale questions from prospectivecompany customers- Answer questions from existing company customers- Troubleshoot bugs/ issues and report them to thedevelopment and engineering teams- Offer unique insights to marketing and productstrategy teams as to what can be done to makethe platform better for the companys' customers- Improve and enlarge the company website's Helpsection- Create learning materials for thecompany's customers (articles)

- Sell website templates, additional services via online chat, calls and e-mail;- Provide clients with detailed information about technical specifications of products and services;- Address concerns of customers by providing clear instructions and solutions;- Occasionally negotiating with customers on price, terms of customization services;- Complete all required sales reports using Excel, working with CRM, ticket and billing systems.