Yuliia Dzubenko Email & Phone Number

Kyiv, Ukraine

• completing bug reports, marketing and legal complaints reports received from the customers, communication with respective departments on resolving the cases;
• communication with development team, creating and monitoring tasks via Asana;
• approving refunds, managing disputes and chargebacks;
• communication with clients via emails;
• tech support.

• managing team’s work on the shift, distributing tasks;
• establishing communication with other departments in the company;
• communication with clients and executors of the orders via instant chats, phone calls, and emails;
• assessing the quality of the final product;
• managing complaints and refund requests.

• proofreading English texts, assessing the quality of the final product;
• communicating with executors and implementing changes in accordance with customers’ feedback.

• communication with present and potential clients regarding the purchase of the magazine;
• accepting and implementing feedback regarding the product;
• hot- and cold-calling, creating customer base.

Магістр, Готельно-Ресторанний Та Туристичний Менеджмент

Бакалавр, Філологія (Переклад)

Activities and Societies: Організаційний сектор, Центр розвитку кар'єри, Волейбол