* Event Planning and Coordination: Organizing engaging events such as team-building activities, celebrations, and workshops.* Onboarding New Employees: Creating and managing a seamless onboarding experience for new hires, ensuring they feel welcomed and integrated into the company culture.* Facilities Management: Overseeing office maintenance and safety.* Administrative Support: Supporting daily operations through effective communication, supply management, and administrative assistance.

* Performed highly effective project results based on Agile software development* Gathered requirements by communication with the client and business analyst* Wrote project documentation: Project Plan, Project Schedule, Scope Statement, Risk Management Plan * Built a project backlog and prioritized tasks* Set deadlines, assigned responsibilities and monitored progress of the project* Assigned tasks to the developers, QA, designers * Performed acceptance testing* Delivered presentations on released features to the client and stakeholders* Prepared reports for upper management regarding the project status* Analyzed problems to create

* Performed regular troubleshooting and maintenance of TrackEnsure ELD application.* Provided trucking companies with an Electronic Logging Device solution based on the TrackEnsure platform.* Maintained quality control records, constantly seeking new ways to improve customer service.* Provided information and support to agents in need of help when assisting a customer.* Maintained productive work in a team by setting objectives, assessing performance, and coaching for improvement.* Coached agents on their metrics and find ways to improve overall performance.* Performed Software testing in Web and Mobile applications.* Utilized bug-tracking systems to report software anomalies and defects.* Worked collaboratively with other departments (QA, Coaching, Development, PM).

* Provided excellent customer service to US and Canadian customers via calls, emails, and other online services.* Analyzed the needs of the customer, resolving the inquiry and producing first-contact resolution. * Identified the urgency of the call and took immediate appropriate action when necessary.* Helped an average of 30-50 customers per day while maintaining excellent satisfaction rates.* Received the highest call monitoring scores.* Provided diagnostics of TrackEnsure ELD application and reported software bugs