Yuliia Potapenko Email & Phone Number

Atlanta, Georgia, United States

Klaipeda, Klaipėdos, Lithuania

Truck Driver Recruiter (Vairuotojų atrankos specialistė)- Identifying, attracting, and hiring qualified and highly experienced candidates to fill a truck driving position.- Expanding the database through advertisements and a referral system. Grew my network to over 500 drivers in under two months. - Evaluating candidates' driving records, licenses, and certifications.- Consulting non-EU drivers on migration matters and legal issues.- Working closely with the migration department to ensure drivers' lawful stay and work in the EU.

Atlanta, Georgia, United States

Avnovo is a FinTech startup that helps businesses collect payments faster using fewer administrative resources.I served as a liaison between customers, support team, sales team, and management to improve customer service and business productivity.

Atlanta, Georgia, United States

One of the SaaS products Palm Labs provides is called DCDial. DCDial is a cloud-based contact center solution that helps companies reach millions of customers via interactive text and voice. As a TAM, I help troubleshoot problems, provide guidance on best practices, and act as the customer's voice internally, passing along feedback to product development and management teams and implementing the feedback on the sales and marketing side. My responsibilities include, but are not limited to:- Present demonstrations to pitch the product to prospective clients. - Write promotional emails and website content to increase company visibility.- Develop new product documentation and training materials while ensuring that our current documents and guides are regularly updated.- Produce training videos regularly while being in charge of a corporate YouTube channel.- Liaise with internal Software Developers to address and resolve technical issues.- Responsible for addressing and resolving complex support escalations through a ticketing system while also proactively keeping steady communication with the clients Recruiting & Talent Acquisition (30%):- Assist HR with writing job descriptions, organizing interviews, and answering general HR process or policy questions.- Develop and utilize recruiting strategies designed to identify, place and maintain qualified candidates through various recruiting tools.- Onboard new employees and ensure they have access to necessary resources and tech.- Automated the training process prioritizing new hires' self-learning while utilizing 40% fewer administrative resources.- Successfully placed over 10 professionals, including but not limited to a Customer Support Rep, Marketing Manager, Blockchain Research Analyst, and Business Development Rep.- Reviewed and negotiated service contracts with outside search firms and subcontractors.

Odessa, Ukraine

Klaipeda, Klaipėdos, Lithuania

Lithuania

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma

Activities and Societies: Activities and societies: A member of the Student Council. Completed more than 60 hours of community service.

Student Exchange Program

Living in a host family and attending a German high school in Oberhausen.