• Developed and monitored organizational processes to ensure accurate and timely collection of data, aligning with program evaluation needs and compliance standards.• Established employment outcomes data collection practices, creating structured frameworks for tracking participant success and providing valuable insights to enhance program effectiveness and meet stakeholder expectations• Collaborated closely with evaluators and stakeholders to design and implement a comprehensive project evaluation framework, assessing the effectiveness of the program and providing reporting, ensuring compliance with DOL requirements.• Effectively managed multi-million dollar budgets (up to $5M), overseeing expense tracking, forecasting, and financial reporting to ensure alignment with project goals and stakeholder expectations.

• Developed and facilitated workshops tailored to underserved populations of diverse ages and backgrounds, equipping participants with the skills to successfully enter the workforce.• Led group workshops on essential job readiness topics, including resume building, interview techniques, and professional communication.• Provided one-on-one career coaching sessions, delivering personalized guidance to support individual career goals and improve job search strategies.• Assessed participants' strengths and barriers to employment, creating customized action plans to enhance employability and address unique challenges.• Fostered a supportive, inclusive environment, empowering students to gain confidence and succeed in achieving their employment objectives.

• Led all aspects of project operations, including staff and instructor recruitment, student enrollment, curriculum coordination, and employer engagement, using data-driven strategies to support efficient decision-making and optimize project impact.• Oversaw a half-million dollar budget for the Certified Recovery Peer Advocate (CRPA) program, ensuring fiscal accountability and strategic allocation of resources.• Delivered comprehensive program performance reports for key stakeholders, including government bodies and external agencies, presenting actionable insights that drove program optimization and strategic enhancements.• Designed and supervised data collection strategies to ensure consistent data gathering, supporting a consistent evaluation framework.• Supervised and mentored staff, delegating workloads based on project data, fostering a high-performance culture, and maximizing efficiency across all project phases.• Presented findings on program outcomes and KPIs through user-friendly reports, tables, and presentations to support continuous improvement and effective communication with stakeholders.

I collaborate with a professor to develop and enhance educational materials, including curriculum, case studies, presentations, and assignments. My role involves designing student-centered learning experiences, ensuring the content is both engaging and aligned with academic objectives.

• Conducted in-depth labor market research and contributed to proposal writing for multiple projects, crafting compelling submissions that strategically enhanced project feasibility and secured essential funding from stakeholders and partners.• Prepared detailed project requisitions and managed invoice processing and budget allocation, ensuring optimal resource distribution and financial transparency to support seamless project execution and accountability.• Assisted in designing and implementing a program evaluation dashboard, tracking critical metrics to support program operations and overall evaluation.• Collected and analyzed program performance data and participant feedback, maintaining a robust student database and using survey results to drive improvements in course offerings and communication strategies.

• Communicate with 50+ continuing education CUNY staff and faculty to gather data, manage project processes and organize workflow.• Provide administrative assistance to the faculty and students of 4 online and hybrid courses with a cumulative enrollment of 1,000 participants.• Conduct administrative responsibilities, e.g., interviewed candidates for multiple positions, onboarded, assigned tasks, and supervised interns.• Develop marketing materials: flyers, presentations, and social media posts for Instagram, Facebook, and LinkedIn.• Organize in-person and online meetings, workshops, webinars, and a hackathon with up to 500 participants.• Identify bottlenecks in business operations and facilitate approaches to optimize processes.

• Coordinated course flow by assisting 500 students including creating certificates on Canva and distributing them.• Tracked efficiency of software engineering courses by analyzing course feedback survey responses of 300 participants.• Created PowerPoint presentations for 5 workshops that teach participants skills to find employment after the course completion.

• Design and maintain engaging web pages on the CUNY Central website using HTML, WordPress, and SEO best practices to optimize user experience and drive traffic from prospective graduate students.• Assisted with development and implementation of strategies for marketing campaigns aimed towards prospective students.• Created content for student blog CUNYverse: https://www1.cuny.edu/mu/cunyverse/author/ypylypenko/

• Took on additional responsibilities typically associated with an Assistant Manager, such as inventory management, scheduling, and handling customer escalations.• Supervised a team of 25 employees, delegating responsibilities and fostering a positive team environment to ensure smooth daily operations.• Trained and coached employees to enhance performance and productivity, providing ongoing support and effectively mediating conflicts to maintain a collaborative work environment.• Developed strong problem-solving skills by troubleshooting broken equipment and adjusting shift schedules to accommodate employee absences.• Led social media efforts, gaining 1,200 followers on Instagram and creating 75 posts, including TikTok and Reels videos, to boost store brand engagement and visibility.

• Built strong relationships with regular customers, learning their preferences and greeting them by name, which enhanced customer loyalty and repeat business.• Took the initiative to decorate the store for holidays or special events, contributing to a vibrant and inviting ambiance.• Mentored new hires, providing additional support beyond formal training to help them acclimate quickly and perform effectively.• Proactively organized the workspace or inventory system to enhance workflow and make it easier for team members to access what they need during busy periods.• Successfully managed difficult situations or customer complaints with empathy and professionalism, turning potentially negative experiences into positive outcomes.• Became a subject matter expert on Starbucks products, including coffee origins, brewing methods, and pairings, providing customers with insightful recommendations.

• Develop and manage digital collateral such as recruitment-focused email campaigns, presentations, and infographics in Canva, ensuring a cohesive brand presence across all touchpoints for diverse applicant populations.• Conduct data analysis on campaign performance metrics to identify trends and improve outreach strategies, using CRM tools like HubSpot to refine targeting efforts.• Design and implement targeted email campaigns using Mailchimp to nurture leads, engage prospective students, and drive conversions, with tailored messaging for specific segments such as veterans, underrepresented minorities, and international applicants.• Develop and schedule social media content across platforms to boost engagement and brand awareness, showcasing program highlights, success stories, and recruitment events to attract a diverse pool of prospective students.