I have 26-year experience working in different aspects of financial management, information coordination and development in the Banking system of Ukraine. Last 18 years I occupied senior positions that allowed me to get a broad expertise in strategic business planning, budgeting, building and broadening of banking networks, SWOT analysis – assessing the strengths, weaknesses, opportunities, threats – as well as in the developing and coordination of management decisions, optimizing Key Performance Indicators and developing efficient customer-service strategies, improving Bank-client relations and the quality of the sales and information network.Highlights of my credentials:• Two Master’s degree diplomas: technical (information technology and automated systems for customer’s support) and economic (accounting and auditing); • Development of the new branches of the Bank: drew up, optimized and applied 12 effective business- and information-strategies, taking into account trends, payback and reaching profitability;• Extensive experience in building collaborative networks: actively coordinated work of 7 groups of employees with more than 50 successful projects as the outcome;• Leading group of customer-service support: introduced an efficient method «Mystery Shopper» and brought in 7 new major clients for the sales department;•