Yuliia Semydko Email & Phone Number

Bydgoszcz, Kuyavian-Pomeranian District, Poland

- diagnose and resolve broadband queries within 1st line and 2nd line support scope;- ensure that all technical broadband enquiries and faults are correctly identified and handled within established service level agreements;- take ownership of the customers' situation, following it through to a successful conclusion, escalation where required;- managing all customers queries promptly;- updating the customer's care notes;- continually develop knowledge and keep up to date on changes in company operations, products, packages and services which will enable to identify further opportunities to improve customer experience.- organization and carrying out of alignment meetings between ATS and Atos Service Desks, preparing weekly progress reports.

Bydgoszcz, Kuyavian-Pomeranian District, Poland

Poland

Main Responsibilities:- to diagnose and resolve broadband queries within 1st line support scope;- ensure that all technical broadband enquiries and faults are correctly identified and handled within established service level agreements;- take ownership of the customers' situation, following it through to a successful conclusion, escalation where required;- to manage all customers queries promptly, demonstrating our contact centre values at all times, thus providing 1st contact resolution to deliver a first class customer experience;- to update the customer's care notes after every call and use the appropriate documents / systems to enable accurate statistics to be compiled relating to customer calls;- to prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems. Outbound calling forms part of the role;- to continually develop knowledge and keep up to date on changes in company operations, products, packages and services which will enable you to identify further opportunities to improve customer experience.

Hannover Area, Germany

Kiev Region, Ukraine

Main responsibilities:- delivering the highest standard of customer service to travellers worldwide;- answering queries, changing bookings and providing solutions to help customers reach their destination.

Kiev Region, Ukraine

educational service provider, which implements academic programs in the field of visual art:- educational program manager's assistant;- volunteer at a course of religious studies.

Munich Area, Germany

German language skills enhancement with a view to integrating into social and cultural life;childcare (assistance with and control over home task fulfilment, leisure time organization);participation of the direction of a school theatre stage plays;organization of sports events for primary schoolers;public activities aimed at the creation of Ukraine's positive image abroad.

Kiev Region, Ukraine

The position of a dispatcher/ logistics specialist involved transpotation and movement control, routing of freight transportation, processing of real-time operational data regarding the condition and location of vehicles, inspection, supervision and reporting of vehicles condition.Major attainments at the position involved:- technical support and escorting of up to 220 items of transport with a gross loading capacity of 5000 tons;- optimization and modification of freight transportation routes and working under pressure;- mentoring of 5 new specialists.