Yu-Lin Chang Email & Phone Number

Leipzig, Saxony, Germany

To be the contact person who communicate with different departments.Responsible for the process of C2B management and ensure that processes are defined.Support the implementation of process improvement Support and solve process problems in TeamKeeping the workflow up and runningCarry out quality control of devicesEstablish the training material of newcomers Collaboration with customer support teamReturn/refund processing

Leipzig, Saxony, Germany

Check the condition of productsTest the function of productsAssist customer support to answer inquiry from customersProcess refunds from customersEvaluate / Grade the status of final products

Berlin, Germany

Customer support in the area of government inspection and international tradeSupport of domestic and foreign customers in the certification of goods exportsMaintenance of internal and external databasesProcessing of customer orders and projects from order entry to certificationEntry, processing, and invoicing of customer orders via SAPPlanning and commissioning of inspectionsPreparation of certificatesCoordination of inspectors, reviewers, and certifiersCommunication with customers regarding all questions in the certification process

Taipei City, Taiwan

Product safety certification of IEC standards for electronic products and household appliances, responsible for South America, North America, Middle East. Presentation of product safety regulations and updated information from authorities.Customer service consultation on the certification process and communication with customers on all problems in the certification process.Preliminary review of technical documentation and creation of preliminary test reports.Problem solving between customers, engineers and/or certification bodies.Responsible for calculating annual invoices from customers and processing invoices through SAP systemMaintaining the validity of customer certificatesPrepare test samples

Taipei City, Taiwan

Product safety certification of IEC standards for electronic products and household appliances, responsible for South America, North America, Saudi Arabia etc. Presentation of product safety regulations and updated information from authorities.Customer service consultation on the certification process and communication with customers on all problems in the certification process.Preliminary review of technical documentation and creation of preliminary test reports.Problem solving between customers, engineers and/or certification bodies. Maintain customer data in database.Inspector for pre-shipment inspection.

Taipei City, Taiwan

Administrative tasks, such as scheduling meetings and ordering supplies…etc. Customer Service Consultation on the Certification ProcessCreation and processing of IEC safety certificates: CB and GS certificates Nordic product safety certification project processing

Taipei City, Taiwan

Administrative tasks, such as scheduling meetings and ordering supplies…etc. Assistance with the certification process

Taipei City, Taiwan

Importer document verificationInformation exchange regarding container loads with shipping companiesCommunication with container terminals

Bachelor Of Science, Electronic Engineering, B

Bachelor'S Degree, International Business/Trade/Commerce, A