As an assistant manager in Human Resources at Holiday Inn Darling Harbour, I have the privilege of playing a pivotal role in shaping the talent and culture of our exceptional hospitality team. I have the opportunities to lead various HR initiatives, from talent Acquisition and onboarding to performance management and employee engagement programs. My dedication to fostering a positive work environment and promoting professional growth has been instrumental in creating a cohesive and motivated workforce. I am proud to have contributed to the hotel by attracting and ensuring our team's well-being.

As an Employers of Record Coordinator at Polyglot Group, I had the privilege of orchestrating seamless employment solutions for or clients, enabling them to focus on their core business activities. In this role, I've navigated the intricate landscape of workforce compliance, human resource, and ensuring that our clients and the employees experience a stress-free employment relationship. My commitment to detail-oriented compliance and client satisfaction has allowed me to thrive in this dynamic field, fostering valuable partnerships and contributing to the company's reputation as a trusted EOR provider.

As a Human Resource Administrator, I organise and consistently manage an update the day to day electronic filing of employee data during onboarding and offboarding process through Google Sheets. such as preparing and amending employment documents. I support Human Resource team and managers in providing a comprehensive HR service to employees, operational manager, and payroll such as responding to their queries in a timely manner according to the company's standard within 48 hours. With strong communication skills I am able to liase and establish effective relationships with internal and external stakeholders such as employee's, operational manager, and wider human resource team using multiple communication channels.

As a Customer Service Consultant, I deliver quality customer experience at every contact including answering client enquiries, patient triage management and booking appointments for patients and processing referrals. I organise and consistently maintain electronic and manual files such as patient databases for booking appointments, patient history, radiology reports and clinical records in a timely manner and according to clinical standards.Exercising strong organisational and time management skills, I provide effective reporting, planning and administration support such as coordinating diagnostic requirements ensuring the timely completion in compliance with OHS and medical records privacy and confidentiality regulations. I liaise with clients and prepared reports using multiple communication channels. I conduct highest level of customer service duties such as answering phones, providing outpatient services information and managed other incoming communication effectively and with a sense of urgency.

As a Guest Services Agent for various companies, I managed a demanding work schedule with flexibility and resilience whilst ensuring the highest standard of performance in undertaking customer support and service related duties. I operated and maintained programs and systems to generate accurate and complete records and reports for daily operations for audit and compliance to legislative and regulatory standards.As a proactive and collaborative team player, I liaised closely with team members to deliver intended results on time whilst independently prioritising work to ensure quality job completion within identified timeframes. I provided support and assistance in clarifying and prioritirsing of tasks by ensuring assigned priorities were met in accordance with defined service levels. I developed and fostered close working relationships with guests and business stakeholders by ensuring the delivery of superb quality hospitality services.

As a Guest Services Agent for various companies, I managed a demanding work schedule with flexibility and resilience whilst ensuring the highest standard of performance in undertaking customer support and service related duties. I operated and maintained programs and systems to generate accurate and complete records and reports for daily operations for audit and compliance to legislative and regulatory standards.As a proactive and collaborative team player, I liaised closely with team members to deliver intended results on time whilst independently prioritising work to ensure quality job completion within identified timeframes. I provided support and assistance in clarifying and prioritirsing of tasks by ensuring assigned priorities were met in accordance with defined service levels. I developed and fostered close working relationships with guests and business stakeholders by ensuring the delivery of superb quality hospitality services.

In this role, I served and prepared dishes and beverage items consistently by adhering to all recipe standards and hygiene practices. I followed cleaning schedule as assigned whilst upholding a high awareness to proper waste disposal and productivity standards.Committed to the success of the company, I adhered to company guidelines regarding timeliness, food safety, productivity, teamwork, communication and clocking in/out guidelines. I managed a demanding work schedule with flexibility and resilience whilst ensuring the highest standard of performance in undertaking customer support and service related duties. I maintained the highest standard of safety and cleanliness while providing overall exceptional service to ensure a positive and lasting customer impression.