Yulitza Romero Email & Phone Number

United States

- Proficiently managed a team of 12 individuals, fostering an environment of collaboration, productivity, and growth.- Demonstrated a keen ability to provide insightful feedback and conduct thorough performance evaluations, contributing to team cohesion and individual development.- Conducted thorough audits of vendor contracts, invoices, and deliverables to ensure compliance with agreed-upon terms and quality standards.- Used advanced Excel skills, including proficiency in VLOOKUP… Show more - Proficiently managed a team of 12 individuals, fostering an environment of collaboration, productivity, and growth.- Demonstrated a keen ability to provide insightful feedback and conduct thorough performance evaluations, contributing to team cohesion and individual development.- Conducted thorough audits of vendor contracts, invoices, and deliverables to ensure compliance with agreed-upon terms and quality standards.- Used advanced Excel skills, including proficiency in VLOOKUP function, pivot tables, and formulas, to analyze data and generate insights that drive informed decision-making.- Developed and maintained positive and effective relationships with vendors to ensure smooth collaboration and successful partnerships.- Evaluated vendor performance to identify areas for improvement and opportunities for cost savings.- Conducted regular meetings with customers to address complaints, concerns, and feedback, and proactively identify solutions to enhance satisfaction and loyalty.- Demonstrated a customer-centric approach in all interactions, prioritizing customer satisfaction and leveraging feedback to drive strategic decisions and improve overall vendor performance. Show less

United States

- Provided comprehensive administrative support to Edrizio De La Cruz, including managing schedules, coordinating travel arrangements, and facilitating communication between stakeholders.- Organized and prioritized tasks to ensure efficient workflow and timely completion of projects.- Managed correspondence, presentations, and reports on behalf of Edrizio De La Cruz, maintaining professionalism and confidentiality at all times.- Served as the primary point of contact for internal… Show more - Provided comprehensive administrative support to Edrizio De La Cruz, including managing schedules, coordinating travel arrangements, and facilitating communication between stakeholders.- Organized and prioritized tasks to ensure efficient workflow and timely completion of projects.- Managed correspondence, presentations, and reports on behalf of Edrizio De La Cruz, maintaining professionalism and confidentiality at all times.- Served as the primary point of contact for internal and external inquiries, demonstrating strong interpersonal skills and discretion in handling sensitive information.- Collaborated closely with Edrizio De La Cruz to execute strategic initiatives, anticipate needs, and address challenges proactively.- Managed expenses, budget tracking, and other financial records to support decision-making and resource allocation.- Handled projects and special assignments with diligence and attention to detail, contributing to the overall effectiveness of operations. Show less

Barranquilla, Atlántico, Colombia

- Conducted evaluations of vendor performance using Vendor Performance Index (VPI) methodologies to measure effectiveness, quality, and adherence to SLAs.- Utilized Jira for efficient handling of escalations and timely resolution of issues to ensure smooth vendor operations and optimal performance.- Reviewed and followed up on “agents” performance using Tableau to track key metrics, identify trends, and make data-driven decisions to improve outcomes.- Held regular meetings with… Show more - Conducted evaluations of vendor performance using Vendor Performance Index (VPI) methodologies to measure effectiveness, quality, and adherence to SLAs.- Utilized Jira for efficient handling of escalations and timely resolution of issues to ensure smooth vendor operations and optimal performance.- Reviewed and followed up on “agents” performance using Tableau to track key metrics, identify trends, and make data-driven decisions to improve outcomes.- Held regular meetings with members of the team to ensure alignment, consistency, and calibration in managing expectations.- Utilized Asana to track project timelines, tasks, and milestones, ensuring transparency and accountability throughout the process. Show less

Barranquilla, Atlántico, Colombia

Conducted a project to improve the management of contractor documentation associated with the Occupational Health and Safety Management System, in compliance with Decree 1072 of 2015 through Power BI.

Bachelor'S Degree, Industrial Engineering

Business General, Business Administration And Management, General