- Proficiently managed a team of 12 individuals, fostering an environment of collaboration, productivity, and growth.- Demonstrated a keen ability to provide insightful feedback and conduct thorough performance evaluations, contributing to team cohesion and individual development.- Conducted thorough audits of vendor contracts, invoices, and deliverables to ensure compliance with agreed-upon terms and quality standards.- Used advanced Excel skills, including proficiency in VLOOKUP… Show more - Proficiently managed a team of 12 individuals, fostering an environment of collaboration, productivity, and growth.- Demonstrated a keen ability to provide insightful feedback and conduct thorough performance evaluations, contributing to team cohesion and individual development.- Conducted thorough audits of vendor contracts, invoices, and deliverables to ensure compliance with agreed-upon terms and quality standards.- Used advanced Excel skills, including proficiency in VLOOKUP function, pivot tables, and formulas, to analyze data and generate insights that drive informed decision-making.- Developed and maintained positive and effective relationships with vendors to ensure smooth collaboration and successful partnerships.- Evaluated vendor performance to identify areas for improvement and opportunities for cost savings.- Conducted regular meetings with customers to address complaints, concerns, and feedback, and proactively identify solutions to enhance satisfaction and loyalty.- Demonstrated a customer-centric approach in all interactions, prioritizing customer satisfaction and leveraging feedback to drive strategic decisions and improve overall vendor performance. Show less

- Provided comprehensive administrative support to Edrizio De La Cruz, including managing schedules, coordinating travel arrangements, and facilitating communication between stakeholders.- Organized and prioritized tasks to ensure efficient workflow and timely completion of projects.- Managed correspondence, presentations, and reports on behalf of Edrizio De La Cruz, maintaining professionalism and confidentiality at all times.- Served as the primary point of contact for internal… Show more - Provided comprehensive administrative support to Edrizio De La Cruz, including managing schedules, coordinating travel arrangements, and facilitating communication between stakeholders.- Organized and prioritized tasks to ensure efficient workflow and timely completion of projects.- Managed correspondence, presentations, and reports on behalf of Edrizio De La Cruz, maintaining professionalism and confidentiality at all times.- Served as the primary point of contact for internal and external inquiries, demonstrating strong interpersonal skills and discretion in handling sensitive information.- Collaborated closely with Edrizio De La Cruz to execute strategic initiatives, anticipate needs, and address challenges proactively.- Managed expenses, budget tracking, and other financial records to support decision-making and resource allocation.- Handled projects and special assignments with diligence and attention to detail, contributing to the overall effectiveness of operations. Show less

- Conducted evaluations of vendor performance using Vendor Performance Index (VPI) methodologies to measure effectiveness, quality, and adherence to SLAs.- Utilized Jira for efficient handling of escalations and timely resolution of issues to ensure smooth vendor operations and optimal performance.- Reviewed and followed up on “agents” performance using Tableau to track key metrics, identify trends, and make data-driven decisions to improve outcomes.- Held regular meetings with… Show more - Conducted evaluations of vendor performance using Vendor Performance Index (VPI) methodologies to measure effectiveness, quality, and adherence to SLAs.- Utilized Jira for efficient handling of escalations and timely resolution of issues to ensure smooth vendor operations and optimal performance.- Reviewed and followed up on “agents” performance using Tableau to track key metrics, identify trends, and make data-driven decisions to improve outcomes.- Held regular meetings with members of the team to ensure alignment, consistency, and calibration in managing expectations.- Utilized Asana to track project timelines, tasks, and milestones, ensuring transparency and accountability throughout the process. Show less

Conducted a project to improve the management of contractor documentation associated with the Occupational Health and Safety Management System, in compliance with Decree 1072 of 2015 through Power BI.