● Proven expertise in providing exceptional IT support, evidenced by a successful internship where I led the resolution of over 50 weekly user issues, improving helpdesk efficiency by 20%● Advanced understanding of networking concepts and IT support tools, coupled with a demonstrated ability to apply technical knowledge to solve complex problems in a fast-paced environment● Strong proficiency in SQL and Microsoft Office 365, recognized for optimizing database queries and enhancing team productivity through effective technology solutions● Exceptional multilingual communication skills (French, Mandarin, and English), enabling effective interaction with diverse client bases and team members● Currently holding a G license for driving, demonstrating a valid and unrestricted qualification for operating motor vehicles