US healthcare network management company and leading provider of specialized solutions to the workers' compensation industry.Project - Migration Medical Reports Module from a Legacy System to WebGoal: to streamline workflows, reduce manual efforts, shorten the time taken to receive payments and provide a more efficient and user-friendly system for managing medical reports.Role: Business Analyst, Product Owner, Scrum MasterResponsibilities• Managing solution scope• Backlog creation and management• Management of customer needs, expectations, and satisfaction• Requirements management (full cycle)• Scrum ceremonies• Team work organization and coordination• Leading workshops with senior management• Communication and collaboration with customers, stakeholders, and end-users• Playing an active role in solution design

Customer: US healthcare network management company and leading provider of specialized solutions to the workers' compensation industry.Project: ODC for N-tier .Net enterprise application and web portalsRole: BA Team Lead, Business Systems Analyst• Adjusting BA processes on the project• Onboarding and guiding BAs• Assuring the quality of BA deliverables• Elicitation, analysis, and documentation of requirements• Elaboration of Features and User Stories (in Azure DevOps) with appropriate acceptance criteria• Communication and collaboration with customer IT and Business stakeholders (senior leadership) on a regular basis• Conduction of demo sessions for stakeholders, preparation of sprint decks• Managing PBIs in Azure DevOps through the whole life cycle• Mapping data flow for integration between two applications• Communication and collaboration with internal DEV/QA and customer QA teams

ProSteer Group focuses on e-commerce, digital marketing, selling niche engineering equipment online and offline, IT projects, web design, and hardware and software development. It hosts a number of online stores, an IT company, and an R&D center.- Cooperation with internal and external clients- Eliciting and managing requirements- Managing stakeholders- Writing tasks and stories for developers- Tracing tasks- BA and currently owner of two projects: email template builder and data collecting panel for mailing service using Amazon SES.

I was in charge of- Managing the team consisting of 7 content writers/website managers and a Spanish translator- Building and tuning business processes both inside the department and interdepartmental- Content Quality Assurance- Cooperating with Marketing and Sales department to satisfy their needs and offer the best services and deliverables- Cooperating with SEO specialist to make sure our content meets all current requirements of the search engines- Providing up-to-date information on current content marketing trends, content formats, and requirements- Optimization of the software used by the department aimed at optimization and automation- Cooperation with Design, Technical Support, Project Management, and Development DepartmentRealized projects:- Creating and tuning communication map with the customers- Updating email marketing activities (letters templates, new conditions and triggers)The team is in charge of:- Description of products (we write, translate, and post technical descriptions of items for online stores and market places);- Content writing (we write, HTML code and post news, articles, updates, and landing pages );- Email marketing (we create and send weekly newsletters, devise and create letters for automated trigger emails);- Google Adwords (we write texts for online advertising on PPC manager’s request);- Other content management and copywriting activity;- SMM activity (YouTube, Facebook, Instagram, and Telegram)

https://car-solutions.com, https://carsolutions.com.ua- Creation, translation, HTML coding and SEO optimization of the content for online stores (product description, news, articles, newsletters, etc.)- Manuals and marketing materials translation- Optimization of website (design, new functionality, usability) in cooperation with product manager, designers, IT specialists- E-mail marketing- Faceted navigation development for the new website- Web analytics- Solving issues concerning website operation and content- SMM- Working languages: English/Ukrainian/Russian

Working languages: English/Ukrainian/Russian