Yuliya Plotkin Email & Phone Number

Aurora, CO, US

Denver, Colorado, United States

Know Your Agent (KYA) and Regulatory Establish and run the annual KYA Program scope, staffing, reporting; oversee Agent-facing regulatory processes & documentation.Agent Communication & TrainingUphold and enhance the intake, content quality, delivery framework for essential Agent-facing communications and trainings for Operations Quality initiatives.Data.

Englewood, CO

Maintenance and analysis of North America agent portfolio dashboard and operational score card to support senior leadership in KPI tracking and decision making. Lead various projects, such as Agent Optimization, Agent Training attestation, and others.

Englewood, CO

Developed Dodd-Frank mystery shop remediation process. Collaborated with sales and compliance teams to evaluate up to 50 mystery shops per day and remediate Dodd Frank compliance issues. Led training, tracking and reporting on 200 locations monthly to maintain regulatory compliance

Lakewood, CO

Promoted to manage escalated complaints (agent, customer, fraud) received through CFPB, falling under Ombudsman Financial jurisdiction, with a focus on Dodd-Frank compliance.

Delivered escalated customer service, working closely with privacy and fraud departments.

Lakewood, CO

Supported a team of 50 CSRs with escalated and suspicious transaction issues. Collaborated with fraud prevention team, working transactions put on hold due to Global Watch List (GWL) and Internal Denial List (IDL) to prevent suspicious activity by implementing regulatory requirements. Identified and blocked suspicious activity, identified fraud, and.

Lakewood, CO

Served as a liaison between MoneyGram and customers. Assisted customers and MG agents providing support and MG services, such as sending/receiving money, finding locations, resolve issues via the phone.