Yum Darling Email & Phone Number

Responsible for strategy, management, and marketing for the BetterCloud and SaaSOps communities.Responsible for SaaSOps industry Slack community and relaunched Online Customer Community strategy, management, and contentTrack and report community engagement Create and track customer activation content to assist in reaching customer marketing goals.Advocate internally for community and customer needs to CS, Engineering, Product, Support, and Executive Leadership Teams.Train customer success, support, training, and implementation teams on community usage.Provide weekly, monthly, and quarterly content and events for the community.Create slides and presentations for management to showcase community growth and activity.Build and grow the Women of BetterCloud employee resource group as Membership Lead.

Raleigh-Durham, North Carolina Area

Responsible for community management and moderation for THWACK, one of the largest IT professional communities in the US. Encourage and create opportunities for member engagement.Partner closely with marketing, brand, support, and product to create a catch-all community.Plan and execute two customer platform migrations without losing engaged members.

As the Community Manager and admin, it is my responsibility to provide the best experience for Samanage clients both on- and off-line. It is my pleasure to work cross functionally with all of my peers to create and update content for our clients to assist them in implementing and being successful with our products. Among my responsibilities:- Create and manage Community Strategy- Create and track Community Engagement- Create, curate, track, and edit content- All admin and tech support duties for the Community software- Advocate internally for Community and customer needs- Assist marketing, customer success, and sales through the relationships forged on the Community- Assist product management by being the liaison between the customer and our Product TeamAs a Product Marketing Specialist, it is my responsibility to assist the Product Marketing Team with the customer perspective and close the circle by advocating for Samanage through the Community as well as other methods. Some of my responsibilities include:- Building a trusted group of clients to keep us informed of product successes- Find clients for reviews, referrals, case studies, webinars, and events- Help navigate client feature requests- Assist in PMM duties when needed

Cary, Nc

We place executives and professionals in the fields of Life Science, Agriculture, and Material Science and Engineering. We excel at finding the most qualified professionals for the abundant opportunities of our clients. As the business manager, it is my role to keep the operational side rolling and to help bring our firm to the front of companies' minds when they're looking to acquire new talent.

Franklin, Tn

Events• Plan and run shows and events such as annual Boot Camp- 700 participants, quarterly Member Events – 300 participants• Plan and managed roadshows at Boston, Chicago, LA, Washington, D.C. and Orlando• Plan and run events for our members to ensure their experience is the bestClients Relations• On board new clients• Support CEOs, CFOs, CTOs and marketing directors of companies of all sizes with our product utilization• Walk new clients through using our proprietary dashboards to access resources and get the most out of our program• Help existing clients use the software properly and run helpdesk support for them through e-mail and phone• Light upselling of productsAgency Support• Work with Partnership, Marketing, Sales and Operations to create a seamless environment for our clients and prospects• Keep our dashboard software up to date, relating any feedback from clients to development crew• Stay on the forefront of marketing, operations, workflow and growth trends in order to guide our clients through tough times• Stay in the know about changes in IT to help our clients market those changes• Provide How-To help for the four dashboards we deploy and field customer complaints and questions• Gather and rewrite testimonials for our marketing purposes• Work with the team to create the best environment, experience and feel for our prospects and clients

Cary, Nc

researching new marketing and advertising opportunities, planning new campaigns, putting those campaigns in to effect, planning and executing events and fundraisers, and keeping up with the statistics of success of our campaigns.

600 Parkthrough St, Cary, Nc

As a dispatcher I answer phones and schedule appointments as well as screen customer phone calls to the technician that can best assist them, as well as scheduling the work week for our technicians, and dealing with time off and schedule change requests. My responsibilities include getting the technicians out of the door with plenty of time to reach their appointments and making sure that our clients have the best IT experience.My responsibilities as marketing manager include researching new marketing and advertising opportunities, planning new campaigns, putting those campaigns in to effect, planning and executing events and fundraisers, and keeping up with the statistics of success of our campaigns. As office manager I work with both employees and clients to perfect customer service. I accept payments and keep track of invoices, i maintain a clean work environment, come up with team building exercises. Plan and maintain budgets and inventory, check clients in and out, and pick up any slack that I can.

B.A., Anthropology

Activities and Societies: Anthropology club, Human Rights CampaignVice President of Anthropology Club

Anthropology