Responsible for daily operations of parts sales, inventory management, demand forecasting, parts technical information, parts pricing, warehouse management, and customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. • Optimizes parts department processes and systems.• Manage and maintain proper parts pricing and up-to-date parts technical information.• Create long term plan (sales, inventory, warehouse space, organization objectives).• Ensure parts orders were filled and delivered accurately and efficiently to the customers and service centers.• Coordinate with the Field Service Manager and Technicians to ensure timely turnaround of Customer vehicles.• Follow up all purchase orders and resolve any discrepancy for all purchase orders.

• Mid-long term planning for sales, price, inventory, demand forecast, distribution center and resources. • Managed RFP and contract negotiation with carriers and suppliers for parts purchasing, 3PL warehousing, supply network capacity design and logistics operations to minimize cost and risk of the supply chain.• Built digital interface, inventory management and supply system (SAP) to manage efficiency and productivity.• Streamlined supply chain from the suppliers through DC and eCommerce to final customers.• System development for competitive pricing and technical information management in SAP.• Developed competitive and market-based parts pricing for dealers and customers per parts categories.• System development for material management and technical information management in SAP.• Developed web catalog and managed Service BOM for accurate service data management.

• Developed processes and KPI metrics for wholesale/retail inventory management and forecast. • Managed distribution and logistics for manufacturing and warehouse operations to minimize cost. • Developed material resource planning in ERP (Oracle) for inventory and production.• Developed reports to visualize, systemize and digitalize all inventory management, distribution operations and supply chain performance.

• Responsible for all inventory management and logistics of Dental Devices and Medical Equipment in USA (restoratives, preventives, adhesives, endodontics, impressions, laboratories and equipment).• Responsible for all legal and technical compliance, import and sales operations, marketing plan and distribution, business and client development, demand forecast and supply planning. • Responsible for field service, customer service, manufacturing support and product certifications.

• Managed OEM Accounts for Toyota, Honda, Mazda, Mitsubishi, Hyundai and Kia.• Provided strategic solution and consulting service for dealership performance improvement

• Managed entire Inventory Management and Distribution for Hyundai and Kia America (1,670 dealers).• Managed revenue and increased Parts & Accessory sales from $0.8 Billion to $1.5 Billion.• Managed Audio/Navigation/Engine/Transmission's MRP and Re-Manufacturing. • Expanded and optimized Distribution Network from 6 PDCs to 8 PDCs (1 consolidated, 3 newly added) by freight/location simulation to improve delivery proximity to 1,670 dealers and to support sales increase, from 2 million SQF to 3.8 million SQF, improving next day delivery rate from 81% to 95%, saving transportation cost $2.2 M per year.• Improved Warehouse Productivity and Quality: P/P/S LPH (line per hour) 61.9 (Industry average 44.6), P/P/S $ PH $6,700 (Industry average $4,300). Developed daily report of warehouse operations including on-dock, in-transit, resource, productivity, damage, return, productivity, receiving volume, floor denial.• Improved Inventory Management: System fill rate from 95% to 98%. Reduced MOS (Months of Supply) from 6.3 to 3.5 by analyzing all the root causes of the lost sales. Restructured Referral and Transfer Logic reducing freight cost by $0.5 M. Improved fill rate for new cars from 67% to 94% by essential parts initial stock building.• Implemented new Inventory Management and Distribution System (AMOS, from as-is/to-be analysis and user requirement to system design/development/rollout including interface/multiple simulation/stress test).• Improved 250 new accessories (per year) on-time development and delivery to vehicle production line from 83% to 95%. Decreased claim ratio (against sales) to 0.67%.• Customs & Import: Best utilization of Korea-US FTA for duty savings (35% saved).• Managed all communications with Sales/Service/Marketing and supported Production Plants with Parts.

• Stabilized new Spare Parts processes after Hyundai/Kia Parts Biz Integration into Mobis America.• Simplified Call Center Process, improving response rate from 85% to 99% and response time from 70 seconds to 13 seconds. Managed all communications with Sales/Service/Marketing/Product Divisions.• Consolidated carriers from 25 to 10 and negotiated new rates and contracts reducing freight by $1 M.• Consolidated 32 different packaging types into 14 standard packaging types resulted in the improvement of packaging lead-time, inventory and space management.• Established PIO accessory warehouse adjacent to Hyundai Motor Manufacturing Plant in Alabama and Kia Motors Manufacturing Plant in Georgia, improving timely supply, PIO penetration rate and accessory sales eventually.• Negotiated major contracts with Hyundai, Kia and various Suppliers.

USA Hyundai/Kia Parts Inventory and Distribution Integration Task Force Team 2008• Led TFT and steering committee consisted of 8 companies (Hyundai Korea, Kia Korea, Mobis Korea, Glovis Korea, Glovis USA, Mobis USA, Hyundai USA and Kia USA) to integrate and transfer Hyundai/Kia USA parts inventory and distribution into MOBIS Parts America. • Completed the transfer of “inventory/personnel(260)/distribution” successfully and stabilized the start-up operations after Hyundai/Kia Parts Logistics Integration in USA.Americas Parts Sales Team/Commercial Vehicle Parts Sales Team 2006 - 2007• Managed American markets with 110 Distributors in 49 countries for passenger car parts sales.• Managed global markets for commercial vehicle parts sales.TFT Leader to Move Kia European Parts Logistics from Bremen to Leipzig in Germany 2005• Led the warehouse relocation project with 3PL (CLS/Neovia) to relocate Kia European Parts Logistics Center to improve parts delivery proximity to 2,450 Kia Dealers of 43 Distributors in Europe.• Closed old and deployed new logistics center successfully: Led steering committee, set role & responsibility, set timeline. Achieved first day fill rate 98% by new demand forecasting approach.

• Managed inventory planning & operations of Hyundai Motor European Parts Distribution Center. • Managed all demand forecast and supply planning for Hyundai European distributors in 44 countries.• Managed 3PL SLA, operational KPIs and management reports of Caterpillar Logistics Service Co.• Kept all KPIs better than target (Months of Supply, Fill Rate, Excess & Obsolescence, Productivity, etc.)• Managed all communication with headquarters, European car sales unit, marketing and service units.

• Managed parts export administration, marketing and communication, commercial administration with overseas distributors (Order entry, order process, transportation, customs clearance, export administration, shipment and shipping advice, expedite back-order delivery from suppliers).• Managed inventory, demand forecast, procurement and purchasing, warehouse and logistics operations (In/out bound, pick/pack/ship, productivity, customs, transportation, excess & obsolescence, etc.).• Managed parts pricing and parts technical information (Engineering/Manufacturing/Service BOMs).• Feasibility study for Hyundai Middle East Distribution Center and benchmarking of other OEMs distribution operations in the Middle East (Toyota, Honda, GM, Ford, Chrysler).