Learning Specialist It Trainer
Current- Drafted knowledge base articles and produced detailed online help content and FAQs for web applications, ensuring seamless user experiences - Onboarded 60+ employees by developing clear, concise, and user-friendly onboarding materials, streamlining the training process and reducing learning time by 50%- Created and managed over 100+ pages of technical content using Microsoft Word and Confluence, collaborating with subject matter experts to simplify complex technical information into clear documentation.