Yun Kim Email & Phone Number

Sydney, Nsw, Au

Surry Hills, New South Wales, Australia

• Troubleshoot and resolve workstation issues, including monitors, docking stations, keyboards, mice, and assistive technology devices, ensuring optimal performance and user satisfaction.• Manage upgrades for monitors, docking stations, keyboards, mice, and uninterruptible power supplies (UPS), improving efficiency and reliability.• Resolve printer malfunctions, address application-related issues, and configure cloud printing solutions for seamless printing services.• Perform regular maintenance, patching, and issue triage to maintain stable and secure network infrastructure with minimal downtime. Execute network equipment upgrades to enhance performance and meet growing organizational demands.• Set up, configure, and maintain video conferencing systems, providing rapid troubleshooting for uninterrupted communication.• Collaborate within a dedicated team to ensure a reliable and efficient technology infrastructure, supporting enhanced service delivery and positively impacting organizational outcomes.

Sydney, New South Wales, Australia

• Delivered BAU support for desktops, laptops, and iOS devices, ensuring smooth day-to-day operations.• Prepared and configured assets for new users, streamlining onboarding processes.• Managed the retrieval and processing of assets from offboarded users, ensuring efficient returns.• Dispatched assets via internal channels and Australia Post, maintaining effective distribution.• Provided remote support through Teams, Remote Desktop, and Remote-Control Viewer, resolving issues quickly.• Offered on-site support across various Sydney depots during scheduled visits.• Processed ticket queues for incidents and requests, ensuring timely and effective resolution.• Supported remote L2/3 technicians with on-site assistance for lab machines.• Managed Azure AD and Active Directory user accounts, ensuring proper access and security.• Assisted in managing on-site asset traffic and ensuring accuracy in asset documentation.• Located missing assets and updated the CMDB to maintain reliable records.• Corrected and supplemented data in the CMDB, improving asset tracking and accuracy.• Coordinated E-Waste processing and organized a Third-Party Buyback Program to optimize asset disposal.• Managed assets using Intune, SCCM, and Active Directory, ensuring accurate inventory records and asset availability.

Liverpool, New South Wales, Australia

• Provided comprehensive support for Google Workspace (formerly G-Suite) and Microsoft 365 environments.• Demonstrated expertise in managing Azure Active Directory (Azure AD), including the configuration and enforcement of group and user policies.• Successfully maintained Domain Controllers and Exchange Servers, ensuring smooth and uninterrupted operations.• Utilized Exchange and other email servers for monitoring and troubleshooting client-related issues.• Conducted in-depth research and analysis of server and network event logs to identify and resolve potential issues.• Effectively administered group policies and permissions within Active Directory to ensure secure and efficient user management.• Skillfully managed client communication across multiple channels, including phone, email, and in-person interactions.• Implemented and monitored antivirus solutions, firewalls, and VPNs to bolster system security.• Consistently performed regular patch management and vulnerability assessments to uphold system integrity.• Proactively handled escalations, working closely with Tier 2 support teams for timely issue resolution.

St Peters, New South Wales, Australia

• Served as the first point of contact for technical support through inbound calls and email inquiries.• Effectively oversaw IT support and operations for the office and remote sites.• Managed account support for small businesses, government, and non-profit organizations.• Skilled in managing cloud-based databases and generating analytical reports.• Demonstrated proficiency in IT asset and inventory management.• Administered Customer Relationship Management (CRM) systems.• Delivered comprehensive L1/L2 technical support for a multi-state office environment.• Provided hardware and software troubleshooting to ensure seamless IT operations.• Managed software licensing and provided billing support.• Facilitated video conferencing solutions for uninterrupted communication.• Specialized in Microsoft Exchange email support and migration projects.