Yunlong Chu Email & Phone Number

Albany Creek, Queensland, Australia

Hamilton, Queensland, Australia

· Development of Azure web app deployment (ARM and Azure DevOps)· Development of inhouse automation scripts, reporting and tools for Support purposes using PowerShell and C#· Creation, maintenance and running of load testing in C# (VisualStudio and Azure DevOps) and Python (Locust)· Identify the root cause of problems before they have a major impact upon business process and communicating these with relevant stakeholders for resolution· Managing the CAB processes for global releases (ANZ, JP and WEU)· Lead analysis of the current IT environment and recommend opportunities for improvement across alerting, monitoring and management of our platforms· Drive left shifting strategy via new tools, automations, processes and self-service functions to empower business units and other IT Teams· Provide guidance within the Cloud Operations space and contribute to the continual improvement of the practice· Curate and manage internal training materials and technical documentation along with guides for other support teams, via our knowledge management systems· Lead internal technical team training to cross train peers to reduce single points of failure upskilling and strengthening the group· Document, and track issues and the reasonable steps taken· Provide After-Hours Support (within a roster)

Hamilton, Queensland, Australia

· Continually look for opportunities to improve and enhance via development and optimisation of processes to create efficiencies in daily BAU activities· Actively participate and contribute to our Agile Way of Working including iteration planning, standups, retrospectives and showcases· Manage business stakeholder expectations through clear and accurate communication· Create and maintain good working relationships with business and technical stakeholders· Collaborate with Technology team members within your team and across other teams to deliver outstanding results for our business stakeholders· Provide effective monitoring and alerting of the e-commerce platform and internal applications· Perform daily application releases to both online and internal systems with clear communication to stakeholders on status of changes· Provide After-Hours Support (within a roster)· Delivery of stable and performant applications and cloud operations practic· Ownership of issues and drive to completion

Hamilton, Queensland, Australia

· Identify the root cause of problems before they have a major impact upon business process and communicating these with relevant stakeholders for resolution· Reporting on key metrics to management· Create and maintain good working relationships with business and technical stakeholders· Collaborate with Technology team members within your team and across other teams to deliver outstanding results for our business stakeholders· Provide effective monitoring of the e-commerce platform and internal applications· Be actively involved in developing and optimising processes to create efficiencies in daily BAU activities· Document, and track issues and the reasonable steps taken· Perform daily application releases to both online and internal systems with clear communication to stakeholders on status of changes· Provide After-Hours Support (within a roster)· Ownership of issues and drive to completion

Wollongong, New South Wales, Australia

• Provide tier 2/3 support for all application issues;• Install and configure Bond database systems(Jboss/IIS/MSSQL) and associated modules;• Upgrade Bond server and client software;• Update client customization change request solutions from dev to UAT and production systems;• Ensure all members of the support centre are cross trained in key areas;• Provide support to other Support Centre staff in issue resolution;• Provide customer training either in person or remotely;• Provide advice to customers on system administration and front end user questions;• Analyze customer change requests with operations manager and draft change request forms;• Keep all support centre procedure documentation up-to-date and accessible to everyone in line with documentation standards;• Have weekly teleconference with major customers regarding support issues, change request discussion, etc.;• Have weekly meeting with operations manager and production manager in relation to support performance, project progress, staff resource matters;• Maintain the security of the Bond network including virus protection, password protection and notification to the operations manager of any new or perceived threat;• Carry 24/7 support on call mobile.

Wollongong, New South Wales, Australia

• Implementation of software designs using web technologies;• Meet design standards as set out by the operations manager;• Unit testing of completed applications following the unit testing standards;• Apply updates to clients test and live environments. Confirm all functionality is working as specified. Advise client / account manager when updates are completed and the system is ready for usage;• Read and be aware of new functionality and bug resolutions issued as part of any new release or update to software line.

Wollongong, New South Wales, Australia

• Respond to, log and resolve hardware and software problems and requests in a timely, accurate and efficient manner, in order to achieve service levels agreed in customer sales and support agreements;• Follow up/trouble shoot all assigned cases/issues via helpdesk ticketing system on a daily basis and escalate when necessary;• Provide customers with a combination of phone, email and remote support;• Keep customers well informed of progress throughout;• Write system manuals and training manuals;• Maintain support knowledge base by keeping detailed issue solutions in support system;• Server installation/upgrade, MSSQL/IIS installation and Jboss application implementation;• QA newly set-up systems and report any issues to dev team;• Offer onsite investigation and resolution services when required;• Maintain internal workstations, servers, networks, mail server.

Master Of Computer Studies, Computer Science

Bachelor'S Degree, Economics