Yunlong Chu Email & Phone Number

Albany Creek, Queensland, Australia

Hamilton, Queensland, Australia

· Development of Azure web app deployment (ARM and Azure DevOps)· Development of inhouse automation scripts, reporting and tools for Support purposes using PowerShell and C#· Creation, maintenance and running of load testing in C# (VisualStudio and Azure DevOps) and Python (Locust)· Identify the root cause of problems before they have a major impact upon.

Hamilton, Queensland, Australia

· Continually look for opportunities to improve and enhance via development and optimisation of processes to create efficiencies in daily BAU activities· Actively participate and contribute to our Agile Way of Working including iteration planning, standups, retrospectives and showcases· Manage business stakeholder expectations through clear and accurate.

Hamilton, Queensland, Australia

· Identify the root cause of problems before they have a major impact upon business process and communicating these with relevant stakeholders for resolution· Reporting on key metrics to management· Create and maintain good working relationships with business and technical stakeholders· Collaborate with Technology team members within your team and across.

Wollongong, New South Wales, Australia

• Provide tier 2/3 support for all application issues;
• Install and configure Bond database systems(Jboss/IIS/MSSQL) and associated modules;
• Upgrade Bond server and client software;
• Update client customization change request solutions from dev to UAT and production systems;
• Ensure all members of the support centre are cross trained in key areas;
• Provide support to other Support Centre staff in issue resolution;

Wollongong, New South Wales, Australia

• Implementation of software designs using web technologies;
• Meet design standards as set out by the operations manager;
• Unit testing of completed applications following the unit testing standards;
• Apply updates to clients test and live environments. Confirm all functionality is working as specified. Advise client / account manager when updates are completed and the system is ready for usage;
• Read and be aware of new functionality and bug resolutions issued as part of any new release or update to software line.

Wollongong, New South Wales, Australia

• Respond to, log and resolve hardware and software problems and requests in a timely, accurate and efficient manner, in order to achieve service levels agreed in customer sales and support agreements;
• Follow up/trouble shoot all assigned cases/issues via helpdesk ticketing system on a daily basis and escalate when necessary;
• Provide customers with a combination of phone, email and remote support;
• Keep customers well informed of progress throughout;
• Write system manuals and training manuals;
• Maintain support knowledge base by keeping detailed issue solutions in support system;

Master Of Computer Studies, Computer Science

Bachelor'S Degree, Economics