Yunta Lu Email & Phone Number

台灣 臺北市 台北

－New Destination Management: Spearhead the identification and development of new travel destinations, ensuring unique and high-quality experiences for clients.－DMC Partner Acquisition: Conduct thorough searches for quality Destination Management Company (DMC) partners and lead corporate negotiations to secure beneficial agreements.－Hotel Quality Assurance: Identify top-tier hotels, perform comprehensive surveys, and negotiate favorable contracts to maintain high standards of accommodation.－Restaurant and Activity Evaluation: Evaluate and negotiate with high-quality restaurants and activity providers to offer exceptional dining and activity options for clients.－Charter Services Negotiation: Successfully negotiate charter flights and cruise deals to enhance travel offerings and optimize cost efficiency.－Strategic Destination Expansion: Currently managing and negotiating the addition of two new destinations for 2025, Brazil and South Africa, to expand Supernet Tours' portfolio.

台灣 臺北市 台北

－ Spearhead business development efforts, expanding the corporate customer base and driving revenue growth.－ Event management and arrangement.－ Conference management and arrangement.－ Conference service.－ Expanded corporate client base in the EU and Southeast Asia, driving a 30% boost in project profitability through MICE initiatives and strategic partnerships.－ Secured key accounts, boosting annual revenue by over 20% and advancing the group’s international market expansion.－ Create and implement annual strategic development plans, incorporating target customer budget acquisition strategies.－ Identify and establish relationships with potential quality suppliers and business partners, leading to optimal corporate business models.Achievement:－Organized VIPs from France for a congressin Taiwan, including clients with politicalbackgrounds. Provided a rich cultural andtourism experience over 5 days.－Coordinated a Taiwan business visit for TuckSchool of Business MBA students,integrating cultural immersion, street foodtasting, and nightlife experiences.Showcased the diverse experiences Taiwanoffers.－Secured housing in Taipei for The Rotary International Convention in 2026, achieving KPI 7000 rooms per night of 80-90% within just one month.

台灣 Taipei City 台北

－ Developed new customer relationships in Taiwan, Hong Kong, and China across various industries.－ Leveraged company services to meet the unique business requirements of customers, resulting in increased sales.－ Utilized various methods such as website, cold calls, emails, and social media to reach and engage target customers.－ Coordinated with CS managers to assist clients in providing qualified overseas application documents.－ Provided multiple qualified samples to customers, ensuring customer satisfaction and loyalty.－ Developed and executed an annual development plan tailored to different industries' specific needs.Achievement:－ Secured contracts with four major clients, generating approximately GBP 930K to GBP 1.2 million in revenue, and creating an expected profit of over GBP 270K.－ Demonstrated the ability to overcome skepticism in high-stakes negotiations, resulting in an additional client contract with an estimated performance value of GBP 400K and a profit margin of GBP 150K.

台灣 Taipei City 內湖區

－ Developed and managed the corporate customer base, leveraging seminars and existing customer information.－ Utilized various channels such as website, cold calls, emails, and social media to reach potential customers.－ Created and implemented annual strategic development plans, focusing on target customer budget acquisition.－ Collaborated with cross-functional teams to align development schedules with different industries' requirements.Achievement:－ Successfully secured a partnership with the professional baseball team Rakuten Monkeys, leading to the use of the company's training program for their B-team in 2021 and their A-team in 2022.－ Confirmed budget acquisitions with five companies for 2021, with a deal in progress to include the company's training program in their training program for 2022.

中山區, 台灣

－ Established and maintained strong customer relationships, engaging old customers and following up with non-cooperative travel agencies.－ Fostered a positive rapport with each travel agency responsible for MICE product units and business units.－ Provided accurate cost estimation and quotations based on customer needs and group size, optimizing revenue generation.－ Developed tailored itineraries, highlighting special customer needs and incorporating exclusive high-end restaurants and hotels.－ Successfully expanded into emerging internet media and travel agencies, establishing profitable partnerships.－ Facilitated inter-departmental communication and coordination with colleagues across European offices, ensuring seamless travel arrangements for travel agencies.Achievement:－ Re-engaged 10 dormant clients, reviving potential business opportunities worth over EUR 500,000 in partnership activities.－ Assisted an agent in winning the Amway 2020 incentive tour in Paris, which had an estimated participation of over 1500 people. However, the tour was canceled due to the Covid-19 pandemic.－ Designed and managed 30+ high-end itineraries across Europe, Africa, and Central America, including negotiations with premium suppliers, resulting in exclusive competitive rates and increased client retention.

台灣 台北

－ Delivered personalized customer service, managing personal air ticket bookings, visa services, and group travel arrangements.－ Proficiently used the Sabre system for ticket booking and provided related membership services.－ Offered comprehensive corporate customer service, including employee travel arrangements and proposals.－ Created corporate sales contest incentive travel proposals, ensuring captivating themes and impressive presentations.－ Designed engaging itinerary themes and highlight arrangements to meet customer preferences.－ Orchestrated gala dinner designs and dinner processes for a memorable dining experience.－ Expertly managed pre-departure arrangements for groups, facilitating effective communication between outside stations and tour guides.－ Collaborated with product managers to design itineraries based on customer needs, incorporating the latest attractions and restaurants for first-hand travel information.－ Ensured excellent customer service during travel, accompanying large groups and important customers on business trips to maintain strong relationships.－ Proactively coordinated with various attractions, restaurants, and hotels to anticipate and address matters after the group arrived, ensuring the best travel experience for customers.－ Efficiently managed crisis situations, coordinating emergency medical incident responses and follow-up arrangements to minimize disruptions for groups.－ Conducted fine-tuning measures to ensure customer satisfaction without compromising profitability.－ Nurtured relationships with foreign suppliers during outstations, promoting cooperation and mutual trust.－ Led new recruits training, developing standard operating procedures (SOP) for the department to ensure comprehensive onboarding.－ Conducted business skills training and communication sessions, fostering experience exchange and knowledge sharing.

台灣 臺北市 臺北市

◆ Part-Time (First 5 Years) and Full-Time (Last 5 Years): Focused on operational execution and customer relationship management.－Peak Hours: Ensured all team members were efficiently positioned at workstations, maximizing operational flow during high-traffic periods.－Training and Development: Organized off-peak times to allow staff to develop skills across various workstations, enhancing team adaptability.－Promotion Awareness: Communicated new promotions clearly to ensure all staff members could convey the latest offerings to customers.－Team Coordination: Facilitated division of labor and collaborative efforts, leading to faster service and improved customer satisfaction.Rest and Performance Management: Strategically scheduled breaks to maintain team energy and performance throughout shifts.－Quality Assurance: Monitored each meal’s preparation to ensure it met McDonald's quality standards, consistently delivering excellent service.－Customer Engagement: Handled complaints with empathy and professionalism, aiming to maintain a positive customer experience.◆ Operational Management:－Inventory Control: Maintained optimal stock levels to support peak service needs, ensuring smooth operations.－Crisis and Issue Management: Addressed and resolved unexpected issues promptly, coordinating with the team to maintain service standards.－Quality and Training Standards: Enforced consistent quality control, instilling McDonald’s values and service principles within the team.