Responsible for Digitization all the major functional areas of the Group.First project assignment is at Anjum Hotel in Makkah, Located just beside the Clock Towers.

Projects handled - The Leela Palaces hotels and resorts (June 21 till date)- WhatsApp BOTSHOT is application to communicate with hotel Guests for pre arrival, during stay and post check out (Successfully completed across 10 hotels in Sep 21).Pre-check-in documents are collected for seamless check-in experience. During the stay guest can interact with the hotel team for any service requests.- ZingHR , MyLeela App for Team members (successfully completed across 10 hotels in Oct 21) Within 21 days of launch the adoption rate reached 96%. Till date the traction rate of usage has been more than 60%. - Online food ordering (successfully completed in Aug 21)Evaluated three vendors and chose the best fit app, did a POC at one of the hotel and completed roll out across three hotels.- E-Newspaper (successfully rolled out in Sep 21)Two of the top e-newspaper software’s were evaluated and the best fit and most economical app was chosen and rolled out across 10 properties.- WiFi portal standardization (successfully completed in Nov 21)Guest, Complimentary and Event login process was standardized across all hotels.- Standard operating proceduresHave been actively involved in preparing and documenting SOP’s for IT Operations- Salesforce – CRM (The Leela group of hotels – December 2021) Complete custom developed, two way interface with Oracle Hospitality – PMS and Sales & Catering Development and implementation partner PwC Phase 1 rolled out successfully May 2022 across 10 hotels and 165 Sales users- Mobile App (The Leela group of hotels – December 2021) A progressive mobile app. Primary Interfaces integrated with the app are Opera PMS reservation and FO Module, POS Symphony Interface, Door lock Interface etc. Evaluation and successful Development in partnership with Hudini.- Guest ID management and auto integration with FRRO website Successfully implemented across The Leela properties.

Headed the Software Application portfolio for The Oberoi Group from 2018 - 2021. Core activities as Application Head included but not limited to Application management, Vendor management, Annual Maintenance contracts, Operational activities and migrations of the applications. 22 Hotels in India and 8 hotels abroad were reporting to the Application Head. 24 applications and their corresponding vendors were handled under the portfolio.As Senior Projects Head, handled the below Portfolio at The Oberoi Group of hotels and resorts- Digitization of PMS and Micros Symphony with help of AI BOT. Digital server was centrally hosted and the documents were available real time over web. E-Invoicing was payment collection was done using this application. - Centralization of Guest Identities and FRRO integration Samsotech application was hosted centrally and guest identities were saved on central server. FRRO integration was done with Samsotech making it easy for team to update guest details in a single click- Centralization of SAP This was project was challenging as Opera and Micros codes had to standardized. To implement this the entire history data had to be moved to new codes. Bigger properties took time due to huge data size- Centralization of Guest Internet Services This project was very challenging as Central Interface to support 24 individual PMS was being implemented for the first time. Another critical task was working with Reliance Jio as it was first time venturing into hospitality IT- Automation in In-room services For the first time in hospitality all In-room services were being automated. Door Camera, Door opening, In-room dinning ordering, opening of window curtain, TV operations, AC Operation, Butler Services and Guest Services were all automated through a single iPad solution.

Projects associated at Moevenpick Bahrain:Worked as Task force in close association with Group CIO. Assisted in IT Surveys, design the IT infrastructure and managed the pre-opening operations.Moevenpick Al-Khobar, Moevenpick Kuwait, Moevenpick Qatar were some of the hotels I was assigned as Task force.Tasks as IT Manager at Moevenpick Bahrain:Promoted as IT Manager within 3 months after joining in the Moevenpick Hotels.Whole and sole responsible for the Opera project change over from Fidelio. Right from negotiating with the Vendor for pricing, finalizing, installing, configuring and operations of the Opera. Win2K 2003 Server administration with 30 Win2K professional Clients, including working on Profiles, DNS, Active directory Services, RIS and Fault Management as major issues and see that the IT is in Guidelines set by the Head/Regional Office Making annual IT budget  Set annual training plan for all employees.  Main channel of communications for any commercial or licensing requirements with all IT related Software and Hardware Vendors.  Ensure that proper IT contracts with proper clauses are in place.  Track all IT assets (Hardware and Software) and maintain assets lists of the Hotel  Complete responsibility of User problems related to Hotel Package (Fidelio, Micros, Exchange Server, Data Plus etc), Operating System and Internet, taking backup of Server/Clients Operating System being Windows 2003 Platform. Interacting with the Software Vendors for maintenance and support

Worked closely with EDP Manager in helping the day to day IT Operations at the resort.Major Tasks: Win2K 2000 Server administration with 60 Win2K professional Clients, including working on Profiles, DNS, Active directory Services, RIS and Fault Management as major issues.  Complete responsibility of User problems related to Hotel Package (Fidelio, Micros Alif and Shawman HRIS, Alcatel Attendance etc), Operating System and Internet, taking backup of Server/Clients Operating System being Windows 2000 Platform. Interacting with the Software Vendors for maintenance and support.