Yunus Batcha
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Yunus Batcha Email & Phone Number

SN Administrator at MSCI Inc. at MSCI Inc.
Location: Mumbai, Maharashtra, India 6 work roles 3 schools
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Current company
MSCI Inc.
Role
SN Administrator at MSCI Inc.
Location
Mumbai, Maharashtra, India
Company size
4623 employees

Who is Yunus Batcha? Overview

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Quick answer

Yunus Batcha is listed as SN Administrator at MSCI Inc. at MSCI Inc., a company with 4623 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Yunus Batcha.

Yunus Batcha previously worked as ServiceNow Administrator at Msci Inc. and IT Service Desk Lead at Nomura. Yunus Batcha holds Bachelor Of Arts - Ba, Economics from The Eastern Institute For Integrated Learning In Management University.

Company email context

Email format at MSCI Inc.

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MSCI Inc.

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Profile bio

About Yunus Batcha

A Microsoft Certified Professional with over 10 years of experience in IT Service Management, Service Delivery, Network and Technical Support. Strong experience in development of Automation Tools which enhances the capability of the Global Service Desk Teams. Building on ServiceNow knowledge base and mentor Support Teams on key challenges of the user in a fast changing technology driven workspace.Key Skills:• Microsoft Windows 7/10, Microsoft Office 2007/2010 and Antivirus Installations • Microsoft Enterprise and MS Active Directory and Blackberry Configuration• MobileIron Admin, Account Creation and Citrix Highlights• Created QRG for RSA and Citrix for Global Workforce individually • Developed integration Learning Management System curriculum for all new hires in the process • Involved in Pilot Testing for various projects i.e. Windows 10, MobileIron, Password Manager and Remote Access solution

Current workplace

Yunus Batcha's current company

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MSCI Inc.
Msci Inc.
SN Administrator at MSCI Inc.
new york, new york, united states
Website
msci.com
Employees
4623
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6 roles

Yunus Batcha work experience

A career timeline built from the work history available for this profile.

Servicenow Administrator

Current
Msci Inc.

Mumbai, Maharashtra, India

Sep 2018 - Present

It Service Desk Lead

Nomura

Mumbai Area, India

  • As a Team Lead, a Single Point of Contact for all employees and external teams in the Tier 1 Support Group of Nomura from their Captive Service Delivery Center in Mumbai
  • Create, maintain and enforce all processes and procedures for the Global Service Desk group
  • Handling RSA Token and administration and assist Global Operation Center in internal and customer audits
  • Building ServiceNow knowledge base articles and report gaps in processes
  • Provide ideas for the development of automation tools which enhances the capability of the Global Service Desk Teams
  • Manage Incident Management process to ensure restoration of service and minimize the impact of incidents in adherence with global and local requirements
May 2011 - Jul 2018

Senior Technical Support

Sutherland Global Services

Mumbai Area, India

  • Worked for AT&T one of the largest ISP in US and was responsible for providing 24/7 technical support.
  • Involves updating customers on latest information about products or services.
  • Provide end user support with all network and operating system issues regarding their ISP, WAN as well as hosting solutions.
  • Monitoring and prioritizing client calls logged and ensuring customers Service Level Agreements are maintained.
Jun 2010 - Dec 2010

Respondez Bpo India Pvt. Ltd.

Senior Customer Support

Mumbai Area, India

  • Worked for a well-known US based B2B telecom process.
  • Responsible for creating Study Documents and Priority Reports for the associates on the floor.
  • Conducting Crew Briefs and Presentations for the team.
  • Providing pre-sales and post-sales technical support for products like cell phones, wireless cards, notebooks etc.
Nov 2008 - Jun 2010

Network Engineer

Amro Solutions

Mumbai Area, India

  • Installed and maintained the networks both wired and wireless networks.
  • Performing initial diagnosis and trouble isolation.
  • Troubleshooting of network problems - Made physical changes to routers, switches.
  • Extensive knowledge of industry hardware to meet client requirements and ability to work quickly using all available technical resources.
Jan 2008 - Oct 2008

It Analyst

Ncr Corporation India Private Limited

Mumbai Area, India

  • Identify, diagnose and resolve technical problems.
  • Providing extensive solutions for issues related to Win XP, Virtual Private Networks, MS outlook 2003 and data warehousing applications.
  • Responsible for conducting Group discussions and surveys for improvement in course ware and study methodology.
  • Responsible for creating Study Documents and Priority Reports for the associates on the floor to meet quality standards and corporate requirements.
  • Expertise in around 800 web based applications of NCR Corporation.
Jan 2006 - Dec 2007
Team & coworkers

Colleagues at MSCI Inc.

Other employees you can reach at msci.com. View company contacts for 4623 employees →

ED Ella Davis Ella Davis Colleague at Msci Inc. Denver Metropolitan Area, United States View → LN Louella Navarra Louella Navarra Colleague at Msci Inc. Philippines, Philippines View → RA Reil Abucay Reil Abucay Colleague at Msci Inc. National Capital Region, Philippines, Philippines View → DS Daniel Schroeder Daniel Schroeder Colleague at Msci Inc. London, England, United Kingdom, United Kingdom View → MJ Mitchell Jones Mitchell Jones Colleague at Msci Inc. Norman, Oklahoma, United States, United States View → AC Alice Chen Alice Chen Colleague at Msci Inc. Hong Kong SAR, Hong Kong View → PK Pravallika Kothuri Pravallika Kothuri Colleague at Msci Inc. Mumbai, Maharashtra, India, India View → AP Angelo Peirano Angelo Peirano Colleague at Msci Inc. Milan, Lombardy, Italy, Italy View → RK Rachel Kersey-Brown Rachel Kersey-Brown Colleague at Msci Inc. Greater London, England, United Kingdom, United Kingdom View → NJ Nathan John Parent Nathan John Parent Colleague at Msci Inc. Stellenbosch, Western Cape, South Africa, South Africa View →
3 education records

Yunus Batcha education

Bachelor Of Arts - Ba, Economics

The Eastern Institute For Integrated Learning In Management University

Hsc, Liberal Arts And Sciences/Liberal Studies

Sies College Of Science, Commerce And Arts, Mumbai

Ssc, Human Resources Management/Personnel Administration, General

Olps Convent High School, Mumbai
FAQ

Frequently asked questions about Yunus Batcha

Quick answers generated from the profile data available on this page.

What company does Yunus Batcha work for?

Yunus Batcha works for MSCI Inc..

What is Yunus Batcha's role at MSCI Inc.?

Yunus Batcha is listed as SN Administrator at MSCI Inc. at MSCI Inc..

Where is Yunus Batcha based?

Yunus Batcha is based in Mumbai, Maharashtra, India while working with MSCI Inc..

What companies has Yunus Batcha worked for?

Yunus Batcha has worked for Msci Inc., Nomura, Sutherland Global Services, Senior Customer Support, and Amro Solutions.

Who are Yunus Batcha's colleagues at MSCI Inc.?

Yunus Batcha's colleagues at MSCI Inc. include Ella Davis, Louella Navarra, Reil Abucay, Daniel Schroeder, and Mitchell Jones.

How can I contact Yunus Batcha?

You can use AeroLeads to view verified contact signals for Yunus Batcha at MSCI Inc., including work email, phone, and LinkedIn data when available.

What schools did Yunus Batcha attend?

Yunus Batcha holds Bachelor Of Arts - Ba, Economics from The Eastern Institute For Integrated Learning In Management University.

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