Yunus Hussein Email & Phone Number

Bolton, England, United Kingdom

• Ensure that all complaints are assessed in accordance with internal standards and external legislative requirements • Communicate the decision reached to the customer in a clear and fair way • Support the complaints handling performance across our business • Provide support and assistance to teams across the business

- Process client feedback, account closures and other troubleshooting activities- Respond to tickets and provide support via Zendesk and email, in a prioritised order.- Diligently attended training sessions and kept up knowledge building about the industry, and robust product and service offerings.- Provide customer service and customer account administration including adding and removal of account restrictions such as withdrawal locks to prevent fraudulent activity.- Escalated issues promptly and liaise with various internal stakeholders to bring them to resolution.**Key achievements**- Increased subject knowledge through pro-active professional development, including AML training and knowledge building in crypto currency and products.

Bolton, England, United Kingdom

• Ensure complaints are recorded accurately, investigated and resolved within regulatory timescales, taking full ownership of each individual case.• Demonstrate a timely resolution of all complaints raised by customers via phone, email or letter.• Develop key working relationships with colleagues to help achieve the right outcome for the customer.• Achieve first point of contact resolution wherever possible.• Adhere to regulations and best practises and GDPR requirements.• Develop and maintain the appropriate level of technical and business knowledge to handle complaints in the most efficient manner and maintain accurate records on CRM

Bolton, United Kingdom

• Work in a call-centre environment to provide advice and assistance to customers and enable them to receive the best energy deal according to their individual needs.• Assist customers by phone to develop service-related solutions.• Ensure adherence to company practices and policies and ensure that all conversations are compliant with current regulations.• Provide general support including moves, collections and miscellaneous services.• Research billing disputes, deposits, final bill accounts, etc., to resolve customer concerns.• Assist customers with patience, tact and diplomacy.• Analyse and communicate effectively with customers regarding complex questions and issues• Maintain the customer database to ensure that all customer records are up-to-date and accurate.• Advise customers on SMART meter installation protocol and encourage them to upgrade.• Train and mentor new staff in company processes and ways of working.

Bolton, United Kingdom

• Entered and modified client data using in-house software, with a high degree of accuracy.• Processed large amounts of data and adhered to tight deadlines to meet operational requirements.• Compiled financial information for donors, including institutions and private individuals.• Managed workload effectively to maintain maximum productivity whilst maintaining quality of work and adherence to company standards.• Maintained confidentiality regarding client data, in line with company policies and data protection legislation.

Bolton, United Kingdom

Managed and maintained inventory levels at most cost effective levels ensuring timely replenishments by liaising with front house on timescales for reordering, ordered medicinal supplies from various suppliers and collaborated with senior buyers in purchasing-related tasks

London, United Kingdom

Description: Liaised with wholesalers and suppliers of Audio Visual (AV) products, ordered products ranging from projectors to smart televisions, checked auditing documentation, invoices, purchase orders for accuracy and ensured all was in correct order, conducted weekly sales meetings with sales staff members to set targets and estimate expected targets in order to ensure adequate supply of products were ordered, responsible for maintaining all purchasing-related duties and responsibility in the absence of senior management

Hnd, Business Management, Passed With Merit

HND in Business & Finance

Bachelor Of Science (Bsc), Estate Management

Education record