Yuri Bertsch Email and Phone Number
Yuri Bertsch work email
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Yuri Bertsch personal email
At ADI I was the helpdesk lead, QA lead, business analysts and subject matter expert for the ADI website (www.adiglobaldistribution.us). I would take customer issues either resolve them as business process issues or isolate the issue and write actionable, testable, problem tickets or stories in Jira for our programmers to resolve. I was the QA lead for an international team that generated and executed test cases, identified cases for automation and ensured new and continued functionality. As the subject matter expert for ADI’s business process I would vet stories created by others for completeness, ensuring they covered all business cases. In the last 2 years, as we transitioned Insite, cloud hosting, and adopted Agile program development I developed a strong practice of process management, ensuring production issues were resolved. As the subject matter expert for the ADI website, I created the web support training manual, the customer training manual, trained the tier one help desk for support issues, and trained the field and end users on the use of the ADI website. My team won Honeywell’s HUE award in 2009 for excellence in design, which included a $50,000 prize for the team.
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Qa EngineerArca Worldwide Oct 2021 - PresentMebane, North Carolina, United StatesKey member of the Systems Integration Group responsible for quality assurance testing of software and hardware. Bugs and improvement suggestions are tracked in Jira and the team uses Agile methodologies. Testing included changes in firmware, middleware and end user software.
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L3 Client Engineering AnalystTeksystems Nov 2019 - Jul 2020Holtsville, New York, United States -
Customer Service Turned Qa Lead & Senior Technical SupportResideo Sep 2005 - Sep 2019Melville, NyAt ADI I was the helpdesk lead, QA lead, business analysts and subject matter expert for the ADI website (www.adiglobaldistribution.us). I would take customer issues either resolve them as business process issues or isolate the issue and write an actionable, testable, problem tickets or stories in Jira for our programmers to resolve. I was the QA lead for an international team that generated and executed test cases, identified cases for automation and ensured new and continued functionality. As the subject matter expert for ADI’s business process I would vet stories created by others for completeness, ensuring they covered all business cases. In the last 2 years, as we transitioned Insite, cloud hosting, and adopted Agile program development I developed a strong practice of process management, ensuring production issues were resolved. As the subject matter expert for the ADI website, I created the web support training manual, the customer training manual, trained the tier one help desk for support issues, and trained the field and end users on the use of the ADI website. My team won Honeywell’s HUE award in 2009 for excellence in design, which included a $50,000 prize for the team.
Yuri Bertsch Skills
Yuri Bertsch Education Details
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Data Modeling/Warehousing And Database Administration -
Huntington High SchoolRegents Diploma
Frequently Asked Questions about Yuri Bertsch
What company does Yuri Bertsch work for?
Yuri Bertsch works for Arca Worldwide
What is Yuri Bertsch's role at the current company?
Yuri Bertsch's current role is L3 Client Engineering Analyst at Zebra through TekSystems.
What is Yuri Bertsch's email address?
Yuri Bertsch's email address is yb****@****ems.com
What schools did Yuri Bertsch attend?
Yuri Bertsch attended Suffolk County Community College, Huntington High School.
What skills is Yuri Bertsch known for?
Yuri Bertsch has skills like Security, Access Control, Ip Cameras, Security+, Biometrics, Security Management, Security Audits, Integration, Physical Security, Dvr, Troubleshooting, System Design.
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