• Managing and overseeing First Sale for Export program (FSFE). Consistently growing duty savings 3%-7% annually by engaging and onboarding new vendors to participate in FSFE program.• Implemented automation solution through integration between Infor Nexus and SAP for FSFE program by developing business requirements, translating them into functional specifications for the Customs Operations, managing changes to such specifications, identifying system’s logic parameters, creating test scenarios, testing as well as training users. • Collaborating with internal and external partners to drive global Customs processes. Advise on matters such as duty savings & optimization, trade compliance, tariff classification, Customs valuation, Country of Origin, import documentation, free trade agreements, and serve as a compliance advocate globally. • Troubleshooting, supporting operational and transactional issues for all regions by identifying the source of the issue and fixing it across SAP and all systems.• Subject Matter Expert (SME) on Customs data governance and data integration/flows across all systems in all regions (US, Canada, EU, Asia), where customs data is engaged (PDM, SAP, Integration Point, PTSI, Infor Nexus). • Act as a liaison between Information Services department and Global Customs and Trade department in driving system improvement and automation projects, implementing new processes and solutions. • Managing export compliance program, creating framework and SOPs. Auditing ACE routed transaction reports for errors in EEI filing. Conducting Denied Party Screening and Audits. • Providing trade data and duty saving analyses to internal stakeholders (Sourcing, Costing, Buying, Manufacturing teams, etc.).

• During first 3 months of employment, reduced outstanding invoice amounts from $3.5M to $750,000.• Prepared new contracts, amendments to contracts and export documentation for shipments to different destinations in Europe, Asia and South America. • Researched and evaluated US and foreign export laws and regulations, to ensure compliant trade practices. • Daily communication with buyers and brokers regarding shipment status, documentation status and troubleshooting issues arising during shipments.• Correspondence with shipping lines and freight forwarders to make bookings and negotiate freight cost.• Prepared weekly and monthly sales reports and analysis for internal stakeholders.• Negotiated with buyers and banks Letters of Credit to secure smooth and fast payment transactions.

• Consistently achieved 5%+ month-over-month productivity gain and customer satisfaction, by implementing bonus and incentive plans for Service Centers.• Negotiated and prepared contracts with new service centers for product repairs, that resulted in a 25% increase of customer satisfaction in the southern region of Ukraine.• Entered new product models in the database and assisted in inventory control process on a monthly basis.• Supported Service Centers in resolving complex issues regarding product warranty, repairs and labor costs.

• Managed hiring needs for 2 accounts (financial sector). • Performed full cycle of recruitment process and helped to fulfill staffing needs of 2 largest industrial banks in the country.

• Tax consulting for expatriate employees.