ISMS ISO (27001) officer. Manage the risk of information security and data privacy. Response to information management check from clients. Review contracts. Create security training course and educative newsletters. Improve team operation.

- IT service operation lead program coordinator: conceive-enhance the operation procedure and manage manuals for internal/external stakeholders in coherence and in compliance with PMS and ISO. Analyse situations, prevent-resolve issues and lead incident handling. Lead a coordinator team and supervise a customer service team. Localise and improve eCommerce. Ensure service quality. Train and mentor.- Head internal auditor for personal data protection (PMS Privacy Management System): plan internal audit, train auditors, audit, follow up auditees, advise employees and attend external audit. Represent the team and attend internal/external audits for ISO (9001, 22301, 27001).

- Trade management: manage orders, contracts, payments, billing, bank accounts, freights, insurances and import clearance. Ensure ship flag registration and ship trip.- Trilingual secretary and sales assistance: take proactive approaches and provide advice for better solutions, negotiations and issue prevention. Correspond with global/local stakeholders. Interpret/translate. Manage venders. Arrange travels and appointments.