• Manage B2C and B2B client relationships using effective communication and conflict resolution to ensure satisfaction and retention.• Lead Customer Relationship Management (CRM) initiatives with innovative technologies and data analytics to personalize interactions and build loyalty.• Promote a customer-centric approach to improve Customer Experience (CX) and exceed service expectations.• Oversee sales management in a Software as a Service (SaaS) environment, implementing… Show more • Manage B2C and B2B client relationships using effective communication and conflict resolution to ensure satisfaction and retention.• Lead Customer Relationship Management (CRM) initiatives with innovative technologies and data analytics to personalize interactions and build loyalty.• Promote a customer-centric approach to improve Customer Experience (CX) and exceed service expectations.• Oversee sales management in a Software as a Service (SaaS) environment, implementing strategies to boost revenue and expand the client base.• Conduct Data Analysis to identify market trends, customer preferences, and sales opportunities for informed decision-making.• Build marketing alliances to enhance brand visibility and market penetration.• Drive branch development through business travel, establish key relationships, and identify growth opportunities.• Conduct staff training programs to equip sales teams for outstanding service and revenue growth.• Manage recruitment and training to develop a high-performing sales and client acquisition team.• Implement integrated online and offline marketing campaigns to maximize brand exposure.• Foster marketing partnerships with complementary businesses for mutual growth. Show less

3 months transcription, translation PT-EN project.

• Proficiently managed accounting data entry and record-keeping tasks with meticulous attention to detail.• Conducted thorough bank reconciliations to ensure accurate financial reporting and compliance.• Provided exceptional customer service to both B2B and B2C clients, resolving inquiries and concerns promptly and effectively.• Participated in comprehensive accounting audits to maintain regulatory compliance and assess financial integrity.

• Spearheaded affiliate development initiatives to expand business partnerships and increase revenue streams.• Provided exceptional customer service while managing cashier duties, ensuring smooth transactions and customer satisfaction.• Reported directly to the CEO, delivering comprehensive reports on business operations and performance metrics.• Optimized vehicle management processes to enhance efficiency and reduce operational costs.• Demonstrated strong leadership skills by… Show more • Spearheaded affiliate development initiatives to expand business partnerships and increase revenue streams.• Provided exceptional customer service while managing cashier duties, ensuring smooth transactions and customer satisfaction.• Reported directly to the CEO, delivering comprehensive reports on business operations and performance metrics.• Optimized vehicle management processes to enhance efficiency and reduce operational costs.• Demonstrated strong leadership skills by effectively leading and motivating teams to achieve organizational goals.• Facilitated the development of new employees through comprehensive training programs, fostering skill enhancement and professional growth.• Spearheaded the hiring process, identifying top talent and recruiting individuals aligned with company values and objectives. Show less

• Excelled as a telemarketing salesperson, effectively promoting and selling food and beverages to restaurants and supermarkets across the region.• Achieved outstanding results by consistently exceeding daily sales goals, averaging approximately US$ 250 per day.• Successfully managed sales across multiple platforms, leveraging diverse channels to maximize reach and impact.• Developed and executed a targeted sales strategy focused on high-value products, driving profitability and… Show more • Excelled as a telemarketing salesperson, effectively promoting and selling food and beverages to restaurants and supermarkets across the region.• Achieved outstanding results by consistently exceeding daily sales goals, averaging approximately US$ 250 per day.• Successfully managed sales across multiple platforms, leveraging diverse channels to maximize reach and impact.• Developed and executed a targeted sales strategy focused on high-value products, driving profitability and enhancing customer satisfaction. Show less

• Provided exemplary customer service to B2C clients, ensuring prompt resolution of inquiries and issues to enhance overall satisfaction.• Offered comprehensive customer support on financial products, delivering expert guidance and assistance to clients seeking financial solutions.• Cultivated strong client relationships through proactive communication and personalized support, fostering loyalty and trust.• Utilized in-depth knowledge of financial products to address client needs… Show more • Provided exemplary customer service to B2C clients, ensuring prompt resolution of inquiries and issues to enhance overall satisfaction.• Offered comprehensive customer support on financial products, delivering expert guidance and assistance to clients seeking financial solutions.• Cultivated strong client relationships through proactive communication and personalized support, fostering loyalty and trust.• Utilized in-depth knowledge of financial products to address client needs effectively, resulting in increased customer retention and satisfaction. Show less

• Delivered exceptional customer service to both B2B and B2C clients, ensuring prompt resolution of inquiries and issues to enhance overall satisfaction.• Provided multi-skilled customer service across mobile and landline telephony, as well as technical support for various devices, showcasing versatility and expertise.• Implemented effective strategies for customer retention and financial service, utilizing insights to enhance client satisfaction and drive business growth.•… Show more • Delivered exceptional customer service to both B2B and B2C clients, ensuring prompt resolution of inquiries and issues to enhance overall satisfaction.• Provided multi-skilled customer service across mobile and landline telephony, as well as technical support for various devices, showcasing versatility and expertise.• Implemented effective strategies for customer retention and financial service, utilizing insights to enhance client satisfaction and drive business growth.• Leveraged strong communication and problem-solving skills to address diverse customer needs and exceed service expectations. Show less