• Provided IT support and call center service to remotely troubleshoot technical issues by picking up phone calls and emails in timely manner. • Installed, assisted, and troubleshoot issues with Microsoft Windows 10, Microsoft Office 2016, Microsoft Office 365, Virtual Private Networks (VPNs), Case Management Systems, Ticketing Systems (ex. ServiceNow), Remote Desktop Connections, etc. • Worked closely with Amazon Web Services (AWS) including Amazon WorkMail, Amazon Connect, and many more systems to operate our systems. • Used IT systems daily such as SIMS, ServiceNow, Entellitrak, Provisioning Console, Outlook Web Services, Amazon Web Services, Datapipe/Rackspace. • Provided users with customer support via email, phone calls, and Microsoft Teams. • Walked and communicated with clients to resolve IT issues, determine the severity and nature of the reported IT problems. • Self-identified areas of improvement related to the process and technology.• Proactively identify and recommend enhancements to the overall IT infrastructure.• Provided one-on-one customer support to users of applications and systems.• Operated the help desk phone system/or and service desk tracking system, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel, as well as monitor and report on service desk performance. • Worked closely with the Business Operations Manager and assisted with asset management and inventory.• Worked on projects to help improve the flow of our IT Help Desk (Sending out roughly 650 laptops after fully imaging them to fit with our company’s standards, creating guides to assist field users in troubleshooting, creating spreadsheets to keep user’s and their equipment’s listed somewhere, etc.). In addition to, assisting in rollouts of updated applications for our contracts.

• Provide timely, efficient, and well provided services to our customers via email, phone call, and video calls. • Guide users through member identity verification flows to access partner’s services • Assist in troubleshooting in technical complications (computer-specific). • Work with tickets provided directly from Executive Escalations Team and State Escalations for user’s requiring more attentions. • Minimize potentially fraudulent activities by carefully examining every user’s tickets.

• Service of foods and/or beverages through the means of order-taking, delivery and clearing of any menu items.• Responsible for greeting guests, taking their order, entering into POS system and verifying order by repeating back to guest.• Confirmed food quality and delivered to guests.• Provided high satisfaction to guests through quality food and service.• Responsible for maintaining a cash drawer to balance at end of shift.• Replenished food and other serving items as necessary; Portions back-up items.• Prepared alcohol or non-alcohol beverages.

• Responsible for participating on Hands-On Development days.• Responsible for shadowing trainers, watching trainer videos, improving our knowledge in exercises. • Provide support to trainers, help set up and break down training sessions.• Assisted with training individuals with exercises to help with their bodies and health.

• Responsible for making rounds with assigned physician at the emergency department • Complete medical charts, open up old medical records, as needed • Responsible for documenting accurate information in a timely manner and completing all records prior to the end of shift• Responsible for discharging patients, assisting to patients and physician’s needs