Managing Multiple Accounts Post-Sales:Supported customers using UiPath features like Document Understanding, AI Center, Communications Mining, Apps, Data Service, and Insights. Focused on banks and insurance companies in the US financial services (FINS) sector.Development Best Practices and Code Reviews:Implemented best practices and conducted code reviews to ensure quality.On-Premises and Cloud Environments Management:Managed and troubleshot on-premises and cloud environments, including upgrades and installations for Orchestrator, Robot, Studio, and Action Center.Product Installation and Troubleshooting:Handled installation and troubleshooting of UiPath products to ensure smooth operation.Comprehensive Platform Overview:Oversaw all UiPath products and engaged in implementation and integration across customer environments.Customer Support and Program Enhancement:Provided customer support via tickets and enhanced customer automation programs for better efficiency.

Training of Developers in UiPath, Leading the RPA Team Short-TermUiPath Development with REFrameworkUiPath Integration with API, Python, RedShift Database, Zendesk, JIRA

Development in UiPathIntegration of UiPath with databasesProcess Documentation, PDD and SDD CreationSupport for Legacy Automations with Scripts

RPA Development using UiPath and Automation AnywhereDevelopment on Terminal systemsUiPath integration with SAPProject documentation

Implanted RPA on company using Automate BPAEmployee training for RPA Development

Automate BPA DevelopmentAutomation in Bank Systems

Managing Intel's accounts with Vivo, ensuring that their service level agreements were met and that their needs were being adequately addressed.Maintaining inventory and tracking equipment to ensure that all necessary equipment was available for Intel's operations.Managing and maintaining servers and switches, ensuring that they were functioning optimally and addressing any issues that arose in a timely manner.Regularly communicating with Intel employees located abroad via Skype in English and with local employees, including N3, at the service delivery level. I provided technical support, resolved technical issues, and ensured customer satisfaction.

Technical room management: Team leadership and daily supervision of technical room activities, ensuring availability.Young Apprentice Training: Training for young apprentices in IT, focusing on developing technical and professional skills to meet the needs of the company.Provision of second level support: Resolution of more complex technical issues and handling of second level support calls, ensuring customer satisfaction and continuous improvement of the service provided.Computer maintenance (Hardware and Software): Preventive and corrective maintenance of computer hardware and software, ensuring the proper functioning and security of the company's IT resources.Equipment control: Management of IT equipment inventory, including acquisition, allocation and control of equipment, ensuring availability and integrity of the company's IT resources.