Yuri Ramirez Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• InComm is a global Fin Tech company based out of Atlanta, USA specialising in the payment technology for Point-Of-Sale-Activated cards aka Gift Cards such as the iTunes, Google Play and Vanilla Visa gift cards.Key.
• Product Management: Full ownership of the complete end-to-end product lifecycle of key strategic brands [Apple, Google, Vanilla Visa, Sony Playstation, Roblox, Valve, and Nintendo]. Product lifecycle includes managing.
• Strategic Partnerships: The lead local contact for strategic partners; managing and ensuring that key priorities are aligned and delivered across both businesses while ensuring sales targets are met and exceeded.
• Projects & Technical integrations: Product Owner for new Retail Merchant and Brand Partner integrations, which includes translating business requirements to technical specifications, vice-versa and ensuring there is.

572 Swan Street, Burnley 3121

• Key responsibilities:
• Product Operations: Providing support for the delivery of product and channel related projects, as a portfolio representative, while ensuring customer experience remains at the forefront of all stakeholder and project.
• Issue Management: Ensuring the management of product related issues are escalated and addressed including investigation, root cause analysis, cross functional coordination, Business/financial and Customer impact.
• Product Enhancement: Identifying areas of improvement within product design, profitability, servicing costs, and cross selling opportunities. In addition to developing a business case to support enhancements, growth.
• Investigated, coordinated and delivered a successful business case to implement system changes which has effectively increased the marketable customer base across 5 products, thus allowing a $10M p/a increase in profit.
• Successfully redesigned the audit calendar, timings and location to ensure greater visibility to the statuses of the various product audits conducted throughout the year.

572 Swan Street, Burnley 3121

• Key responsibilities:
• Product Operations: Providing support for the delivery of product and channel related projects, as a portfolio representative, while ensuring customer experience remains at the forefront of all stakeholder and project.
• Issue Management: Ensuring the management of product related issues are escalated and addressed including investigation, root cause analysis, cross functional coordination, Business/financial and Customer impact.
• Product Enhancement: Identifying areas of improvement within product design, profitability, servicing costs, and cross selling opportunities. In addition to developing a business case to support enhancements, growth.
• Investigated, coordinated and delivered a successful business case to implement system changes which has effectively increased the marketable customer base across 5 products, thus allowing a $10M p/a increase in profit.
• Successfully redesigned the audit calendar, timings and location to ensure greater visibility to the statuses of the various product audits conducted throughout the year.

• Key responsibilities:
• Establish and promote Policy Governance brand across various internal and external stakeholders
• Creating and maintaining Risk Management Policy and Procedures across GE Capital Australia and New Zealand
• Develop and maintain the Credit Risk Management Policy framework, driving consistency across the consumer and commercial business
• Execute processes for policy and procedure change management, ensuring appropriate sign off and documentation
• Proactively identify, obtain support for and implement opportunities for policy and procedure alignment/simplificationAccomplishment summary:

• Key responsibilities:
• Prevent, identify and action fraudulent activity utilising sound investigative techniques, across the Personal and Automotive loans portfolio
• Review and simplify new and existing procedures, where possible in order to reduce non-value added tasksAccomplishment Summary:
• Created, facilitated and delivered Fraud awareness sessions across various external stakeholders, resulting in a reduction of 2nd line reviews by 20%

• Key responsibilities:
• Identify and action fraudulent activity utilising sound investigative techniques across the Credit Cards portfolio
• Liaise with both internal and external parties to maximise offender apprehension and restitution returnsAccomplishment summary:Identified and investigated a non-compliant merchant partner with high reputational risk

• Key responsibilities:
• Monthly running of store-level profit and loss report to determine discrepancies across 86 Australian-wide stores.
• Review and analysis of current fraud reports and creating/updating modules to expand and implement preventative measures.Accomplishment summary:
• Created a new fraud report via SQL, which extracted product hiring & return sales codes, matched corresponding dates and highlighted discrepancies.

Diploma Of Arts, Psychology, Hd

Diploma of Arts, Psychology stream. Completed in 2021 with a High Distinction grade average.

Graphic Design

Bachelor of Design: Games Graphic Programming