Handle customer inquiries including after-sales concerns and complex escalated issues as a supervisor via phone and email.Assess security related issues and VIP requests while collaborate with other departments to offer customized solutions tailored to each case while taking into account the profitability of the company.Answer to 300+ inquiries weekly while maintaining 4.3 customer satisfaction rating and 93% QA score this year.Keep up-to-date knowledge of products, trends and policy updates on a daily basis and act as peer mentor to other agents and assist them with their questions and approvals.

Offer personal shopping services to international customers and source cloths and accessories at marketplace. Perform market research and financial management to maintain and improve the business on a daily basis, and engage with 2700+ newsletter followers.Successfully increased the sales by over 350% in less than a year while maintaining an overall 4+ customer satisfaction rating by providing flexible customer oriented services that meet their needs.Research and promote the service by developing strategies to expand the buying sources and attract customers.