Yuriko K.

Yuriko K. Email and Phone Number

Senior Customer Experience Agent @ SSENSE
montréal, quebec, canada
Yuriko K.'s Location
Toronto, Ontario, Canada, Canada
About Yuriko K.

A senior customer experience agent at SSENSE.Experience operating personal shopping service as an international small business owner at an e-commerce marketplace.Experience in B2B account management & sales, general affair in Japan and Canada.Strong interpersonal skill and exceptional problem solving skills with attention to details.

Yuriko K.'s Current Company Details
SSENSE

Ssense

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Senior Customer Experience Agent
montréal, quebec, canada
Website:
ssense.com
Employees:
876
Yuriko K. Work Experience Details
  • Ssense
    Customer Experience Agent Level 2
    Ssense May 2024 - Present
    カナダ オンタリオ トロント
    Handle customer inquiries including after-sales concerns and complex escalated issues as a supervisor via phone and email.Assess security related issues and VIP requests while collaborate with other departments to offer customized solutions tailored to each case while taking into account the profitability of the company.Answer to 300+ inquiries weekly while maintaining 4.3 customer satisfaction rating and 93% QA score this year.Keep up-to-date knowledge of products, trends and policy updates on a daily basis and act as peer mentor to other agents and assist them with their questions and approvals.
  • フリーランス
    Online Boutique Owner/ Personal Shopper
    フリーランス Apr 2016 - Present
    カナダ オンタリオ トロント
    Offer personal shopping services to international customers and source cloths and accessories at marketplace. Perform market research and financial management to maintain and improve the business on a daily basis, and engage with 2700+ newsletter followers.Successfully increased the sales by over 350% in less than a year while maintaining an overall 4+ customer satisfaction rating by providing flexible customer oriented services that meet their needs.Research and promote the service by developing strategies to expand the buying sources and attract customers.

Frequently Asked Questions about Yuriko K.

What company does Yuriko K. work for?

Yuriko K. works for Ssense

What is Yuriko K.'s role at the current company?

Yuriko K.'s current role is Senior Customer Experience Agent.

Who are Yuriko K.'s colleagues?

Yuriko K.'s colleagues are Francois Picard, Yu Kitamoto, Abhi Harshan, Xinyue Huang, Mohammed Sdiki, Camille Hoyek, Béatrice Ouimet.

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