Senior Methods And Processes Engineer
CurrentResponsible for promoting and implementing advanced practices to enhance the efficiency and quality of Customer Services processes across Latin America. I utilize methodologies such as Lean Six Sigma (DMAIC) to identify and implement continuous improvements, focusing on process optimization and activity automation. I support the expansion of the Customer Services excellence operations framework by coordinating the integration of Brazil's approach with that of the entire Latin America region. I manage complex, cross-functional projects with an emphasis on cost reduction and increased operational productivity, as well as mapping and optimizing organizational processes to eliminate waste and inefficiencies.