Yuri Utami

Yuri Utami Email and Phone Number

Special Officer VP Office I Master Trainer Cambridge English Qualification l Toastmaster International l SAP SD Certified I participate CITM certification I Digital Marketer I @ PTTI Group Sdn Bhd
Yuri Utami's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
Yuri Utami's Contact Details

Yuri Utami work email

Yuri Utami personal email

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About Yuri Utami

With 16 years of experience in the industry, I have developed extensive expertise in marketing, customer service, training and coaching, and accounting using advanced accounting software. My career journey has afforded me the opportunity to work with multinational corporations such as Digi (Telenor Group), where I have demonstrated a strong understanding of methodologies and consistently performed at my best.For the past seven years, I have been a co-founder of Lahazone Edu & Services, a company dedicated to assisting parents whose children are disengaged from traditional learning environments. Our mission is to create a fun and engaging atmosphere that fosters a love for learning and growth in children.Starting in February 2024, I am joining PTTI Group Sdn Bhd as a Special Officer in the VP Office. In this role, my primary objective is to ensure the company achieves high ROI through strategic initiatives and effective execution.Previously,, I served I Vice President of Membership at Toastmasters, where I honed my leadership and communication skills while helping to grow and retain the club’s membership base. I am now taking on the role of Division Admin Manager, further expanding my administrative and managerial skills.Beyond my professional endeavors, I am passionate about travel and food hunting. I also cherish moments watching happy-ending movies and taking care of my cat, who is bravely battling kidney issues.My commitment to professional development is reflected in the various certifications I have earned, including:Certified IT ManagerSAP SD TSCM62_65 Order FulfillmentDigital Transformation and Its ImpactMicrosoft Office Excel 2010: Financial FunctionsAdditionally, I am a Master Trainer in Cambridge English Qualification and associated with Cambridge Assessment English.In conclusion, I am a highly motivated and passionate professional, driven to excel in both my personal and professional life. With a wealth of experience and a continuous learning mindset, I am confident in my ability to make a positive impact in my field.

Yuri Utami's Current Company Details
PTTI Group Sdn Bhd

Ptti Group Sdn Bhd

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Special Officer VP Office I Master Trainer Cambridge English Qualification l Toastmaster International l SAP SD Certified I participate CITM certification I Digital Marketer I
Yuri Utami Work Experience Details
  • Ptti Group Sdn Bhd
    Special Officer Vp Office
    Ptti Group Sdn Bhd Jan 2024 - Present
    Malaysia
  • Cambridge Assessment English
    Master Trainer
    Cambridge Assessment English Apr 2021 - Present
    Malaysia
  • Lahazone Edu And Services
    Co-Founder
    Lahazone Edu And Services Sep 2016 - May 2024
    Kuala Lumpur, Malaysia
    Handling and manage student regular program to providing in-school support and personalized tuition to help them excel.Event organiser for education project :Collaboration with Centre of Business Excellence University of Malaya for Water Retic Seminar 2018 for Plumbing ContractorsWeekly workshops for Malaysian Education National Examination (UPSR, PT3, SPM) .Market English Language Program.To oversee and manage the accounting payment and cash flow of the program above.
  • Digi Telecommunications
    Contact Center Consultant
    Digi Telecommunications Jul 2007 - Jun 2014
    Selangor, Malaysia
    To fields calls from local and foreign customers.Handling complaints and inquiries as well as provide customer advice, information service in accordance with the DiGi Telecommunications Sdn Bhd’s goal and values and customer care policy.Provide direct advice and information in relation to the wide range of department and related services, processing and escalating calls as necessary to ensure that all service requests and enquiries are resolved and completed.Role in Telesale for prepaid product.Liaise with other services to support and assist colleagues to ensure the delivery of quality integrated service to customer.Carry out customer satisfaction survey to gauge the level of customer satisfaction with service provision.Assist in the development and maintenance of manual and computerized systems designed to standardize, improve and expand the relevant information available for use by Services.Use technical knowledge to ascertain the exact requirements of the customer to ensure delivery of appropriate services, processing service request through the work instruction.
  • Pt. Koace Indonesia
    Technical Analyst Engineer Cum Personal Assistant
    Pt. Koace Indonesia Jul 2000 - Feb 2002
    Greater Jakarta Area, Indonesia
    Process custom clearance application for import/export transaction to/from Korea.Provide waste water solution basis field study analysis at client’s site.Establish and maintain business correlation with vendors and suppliers to satisfy client’s needs and requirements.Insightful research and analysis on water components.Analyze water samples such as Condensate water, Feed water, Boiler water, Cooling water, Make-up Cooling water and Softener water from field sites.Handle personnel taxes payable according to prescribed rates, laws and regulations to the Income Tax office.Perform administrative duties and multiple executive assignments.

Yuri Utami Skills

Telecommunications Call Centers Mobile Devices Customer Experience Vendor Management Customer Service Management Contact Centers Customer Satisfaction Crm Analysis Project Management Team Management Gsm Sap Erp Service Delivery Integration Product Management Sap Sd Module Cloud Based Data Center Management Sap Fiori

Yuri Utami Education Details

Frequently Asked Questions about Yuri Utami

What company does Yuri Utami work for?

Yuri Utami works for Ptti Group Sdn Bhd

What is Yuri Utami's role at the current company?

Yuri Utami's current role is Special Officer VP Office I Master Trainer Cambridge English Qualification l Toastmaster International l SAP SD Certified I participate CITM certification I Digital Marketer I.

What is Yuri Utami's email address?

Yuri Utami's email address is yu****@****.com.my

What schools did Yuri Utami attend?

Yuri Utami attended Institut Teknologi Bandung (Itb), Asia E University.

What are some of Yuri Utami's interests?

Yuri Utami has interest in Civil Rights And Social Action.

What skills is Yuri Utami known for?

Yuri Utami has skills like Telecommunications, Call Centers, Mobile Devices, Customer Experience, Vendor Management, Customer Service, Management, Contact Centers, Customer Satisfaction, Crm, Analysis, Project Management.

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