- Lead, direct and manage all aspects of day-to-day donation operations to ensure donor satisfaction and loyalty- Administer NetSuite CRM & ERP System and tema.org.tr e-donation & e-commerce site (Since the CRM and web site transition decision has been made; I took part in all the business analysis, design and implementation stages of the projects.)- Execute a strategic overview of all database activities; providing results and detailed analysis of each donation category- Coordinate… Show more - Lead, direct and manage all aspects of day-to-day donation operations to ensure donor satisfaction and loyalty- Administer NetSuite CRM & ERP System and tema.org.tr e-donation & e-commerce site (Since the CRM and web site transition decision has been made; I took part in all the business analysis, design and implementation stages of the projects.)- Execute a strategic overview of all database activities; providing results and detailed analysis of each donation category- Coordinate all digital marketing and accounting activities with other related departments- Achieve the annual revenue target by realizing the donation category-based key performance indicators- Supervise, motivate and develop the team consists of 11 people by reviewing and evaluating monthly KPI achievement Show less

- Work on new implementations, enhancements and web service integrations in NetSuite, build and manage business process workflows- Customize reports and searches; setup KPIs, trend graphs, meters and scorecards- Prepare monthly, quarterly, annual reports and statistics regarding the donations, volunteers, educational programs and field activities- Use segmentation and targeting and implement SMS/e-mail/social media marketing campaigns for donor and volunteer engagement- Ensure… Show more - Work on new implementations, enhancements and web service integrations in NetSuite, build and manage business process workflows- Customize reports and searches; setup KPIs, trend graphs, meters and scorecards- Prepare monthly, quarterly, annual reports and statistics regarding the donations, volunteers, educational programs and field activities- Use segmentation and targeting and implement SMS/e-mail/social media marketing campaigns for donor and volunteer engagement- Ensure the quality, reliability, validity and integrity of the donation, donor and volunteer data- Prepare and track departmental income and expense budgets Show less

- Work with fundraising team to achieve annual budgets and objectives by implementing Fundraising and Marketing strategy- Design and implement donor journeys that maximize income and donor engagement- Prepare reports and analysis of acquisition and retention activities and of the fundraising programme as a whole- Manage and motivate the Donor Service team consists of 5 people- Improve Donor Care program and tools- Create, develop or project manage the production of all donor… Show more - Work with fundraising team to achieve annual budgets and objectives by implementing Fundraising and Marketing strategy- Design and implement donor journeys that maximize income and donor engagement- Prepare reports and analysis of acquisition and retention activities and of the fundraising programme as a whole- Manage and motivate the Donor Service team consists of 5 people- Improve Donor Care program and tools- Create, develop or project manage the production of all donor communication materials Show less

- Prepare monthly, quarterly, annual reports and statistics for internal and external stakeholders- Prepare reports and data analysis for monitoring, supporting and directing of educational projects and volunteer activities- Formulate, coordinate and implement necessary improvements and developments in the database management system and reports

- Track activity locations in line with the main goals and monitoring criteria regarding the educational projects and volunteer activities- Support the field staff by either distant support from the headquarter or close support by field trips- Ensure the overall departmental budget and business plan preparation and general follow-up