Yury Ushakov Email & Phone Number

Москва, Москва, Россия

Moscow, Russian Federation

Responsible for maintenance and development of POS-terminals infrastructure in Russia;Project Manager | Visa Card Acceptance within the World Cup-2018.

Москва, Россия

Responsible for:- developing from a ground zero and maintaining the project plan for implementation and maintenance of the POS-service on responsible regions: Moscow and Moscow Region, Southwest, Povolzhye, Centralno-Chernozemniy regions - the total number of devices - approximately 280 thousand;- staff recruitment, coaching and supporting;- creating and developing of training programm for POS-engineers;- creating and updating knowledge base;- collaboration with customers and partners;- efficiently manage timelines, resources, issues and risks;- day-to-day SLA control and managing;- coordination of 5 local IT-managers and 300 engineers;- developing and managing staffing schedule on responsible territory;- developing and maintaining implementation of POS-projects (SW Updating, CTLS, EVOTOR);- developing of motivation of engineers and KPI of managersAchievements:- increased the efficiency of staff by 10%;- optimized preparation of credit-card terminals of Sberbank;

Stary Oskol, Russian Federation

In charge of:-about 1700 pcs. of POS-terminals and self-service machines;-planning and ordering of equipment;-supporting and coaching merchants: cards, POS-terminals, ATMs;-reporting;-installing and repairing of Sberbank payment infrastructure (ATMs, POS-terminals);-coordination of two employee;-customer service;-FLM of queue management system;-drafting instructions for engineering staff;-consultations and training of engineers (150 staff);-coordination of Bank projects;-organization and implementation of test stands.Achievements: 1. Increased SLA supporting of POS-terminals up to 99%; 2. Worked at the Olympic games in Sochi at VISA-Sberbank team; 3. Increased customer satisfaction; 4. Awarded a diploma by president of Sberbank G. Gref about the results of the Olympic Games 5. Implemented two initiatives for optimizing processes and increasing customer loyalty to the bank

n charge of: -about 1500 pcs. of POS-terminals (Verifone, Ingenico, Pax) and self-service machines (Wincor, Dors, Discovery, NCR); -planning and ordering of equipment; -supporting and coaching merchants: cards, POS-terminals, ATMs; -reporting; -installing and repairing of Sberbank payment infrastructure (ATMs, POS-terminals); -customer service; -control of payment of bills; -writing guidelines for users; -supporting of automated workplaces: installing, configuring, update, upgrade, repairing of software and hardware; Achievements: 1. Increased SLA supporting of POS-terminals up to 98%;

Sochi

In charge of:-installation, deinstallation and supporting of VISA payment infrastructure at Olympic and Paralympic Games in Sochi: 16-ATMs, 1700 POS-terminals, cards); -coaching and supporting of merchants;-customer service;-coordination of FLM group (5 employees)

In charge of:-about 100 pcs. of automated workplaces. Includes: installing, configuring, update, upgrade, repairing of software and hardware;-about 10 pcs. of ATMs - FLM;-customer service;-conclude agreements of IT services;-purchase of equipment;-control of payment of bills;-writing guidelines for users;-reporting;-training of users.

installation, supporting, repairing of computers and laptops , network setup , configurating of routers, access points , ADSL-modems , Internet connection (LAN, ADSL, Wi-Fi, modem) , administration of computers and computer networks, installation and adjustment of all kinds of software , installation of network, supporting of users, coaching, supporting of educational process , data protection , backup and virus protection.

Stary Oskol

Responsible for training to play the guitar and sing the songs. About 50 participantsAchievements:1. Laureate of many international musical festivals and contests.2. Awarded by the Governer of Belgorod.3. Awarded by the Mayor of Stary Oskol