Yury Krylov Email & Phone Number

Moscow, Russian Federation

Manage various projects and ensure completion on a timely and cost effective basis • Identified product problems and strengths and gather requirements for product enhancement • Analyze, design, build and maintain business reports from database applications • Interact with various departments and user levels to coordinate and implement projects and provide technical training on applications • Install and support database servers; troubleshooting and maintaining databases• Creating user guides and editing technical manuals

Moscow, Russian Federation

Level 3 support for 2000+ usersIT service desk capabilities for the Private Banking in ITIL environment. Incident management and create change request• Worked closely with Developers, Project Leads, QA, and BA thru Agile SDLC, providing infrastructure solutions• Lead and trained new hires. Mentor the team, as the senior member

Moscow, Russian Federation

Provide application support for Volkswagen Group Finanz Financial SoftwareInstall and support database servers; troubleshooting and maintaining databases

Moscow, Russian Federation

Debugged and analyzed system or software problemsDocumented and communicated defects for the Engineering Team