International IT company with 600+ employees.- Managed end-to-end incident lifecycle.- Performed remote troubleshooting on the issue.- Recorded, prioritized and classified requests.- Identified issues and resolved them.- Classified and triaged incidents for resolution.- Monitored and tracked incident progress.- Communicated updates to affected users.- Identified trends and collaborated with managers in a team.- Provided tech support and customer support.- Assisted with installation, set-up and configuration.- Supported new employees and provided trainings.- Handled difficult situations.- Managed CRM.

IT company. Supports top restaurants in Moscow.- Diagnosed network equipment and server systems. SL1/SL2- Configured desktop, handheld, server, network, telecoms, copier/printer/scanner, and audio-visual hardware classes and related software (including antivirus software).- Assisted users with data backups.- Responded to requests via the IT service desk system and phone calls.- Ensured workflows, processes, tooling and applications are of the highest quality standard.- Contributed expertise to the management of existing and new IT products and services.- Defined workarounds for known errors and initiate process improvements.- Maintained a knowledge database.

IT company. Provides on-site support to top restaurants in Moscow.- Created, managed, triaged and maintained a list of customer requests via the ticketing system.- Installed and configured over 400 Windows and 100 Mac computers.- Provided PC and mobile support to resolve client issues.- Deployed office equipment (e.g. computers, telephones, cellphones, printers, smart devices, etc.).- Maintained consistent communications with the team.