Yusef Syed Email & Phone Number

• Expanded role to general management of our admissions solutions, including oversight of finance and product management.

New York, Ny, United States

• Led discussions with potential clients about Embark Campus• Managed our implementation team, who configure applications on behalf of our clients• Managed our client and applicant support teams

• Five month career experience working with the Apple Professional Learning team• Designing and delivering instructional courses for educators K-12• Coaching educators by providing insight on integrating iOS into their lesson plans• Co-Facilitated the Apple Summer Learning Series• Assisted coordination of Apple Leadership Learning Summit

Queens, New York, United States

• Hosting Today at Apple sessions, teaching product skills with a “hands off ” approach in a group setting• Unlocking creativity by teaching sessions in photography, video, coding, art & design, music, and health• Determining opportunities, planning initiatives to grow attendance, and promote awareness of Today at Apple• Working with schools to plan Field Trips/Teacher Tuesdays; furthering children's education with Apple Camp• Training the Creative team by learning, rehearsing, and reviewing sessions to ensure transformative experiences

• Created and maintained relationships with small and medium businesses, primarily over the phone• Engaged over 300 accounts quarterly, and offering curated solutions through Apple and affiliated third parties• Maintained a knowledge of retail systems, including leasing through CIT, and recycling through Phobio• Led the market in lead engagement, lead conversion, and Custom Store creation• YoY, generated record holiday sales (+700% growth) during the launch of iPhone 12 series

Queens, New York, United States

• Conducted repair of devices, replacing components including displays, cameras, and batteries• Collaborated with management to increase team morale through routine training sessions• Nurtured a feedback culture by working with teammates one on one to assess their areas of growth

Queens, New York, United States

• Assessed customer’s support needs, providing personalized experiences for 25 customers on average daily• Acknowledged customer’s concerns, aligning with them to fortify their relationship with the company• Diagnosed and troubleshot hardware and software issues on both mobile devices and computers

Queens, New York, United States

• Engaged one-on-one with customers probing for needs and offering solutions in a fast paced environment• Coordinated with a team to maximize individual and team productivity• Operated POS system on a daily basis, controlling multiple financial transactions