Yushiciachanuvia Smith Email & Phone Number

Roswell, Ga, Us

Whitehouse Station , New Jersey

• Providing consultative service, on-going service support to existing insurance policies, seeking opportunities to up sell, cross sell, and offer additional coverage options to agent clients.• Handle a high volume of inbound calls, email requests, and customer inquiries in a fast-paced environment to contribute to established service goals, while using business, products and technical knowledge to ensure quality on all transactions• Consistently meet department service standards for call center productivity by achieving the minimum average work/availability phone system and non-phone related work results in order to ensure availability to provide quality customer service to Chubb agents.• Collaborate with resources across department to provide problem resolution and demonstrate customer advocacy.• Drive customer satisfaction by adhering to department service response guidelines for non-phone requests, using established workflow and escalation procedures and collaborating with internal/external customers to ensure processing of insurance quotes and policy changes within established department standards.• Perform various job functions or projects as assigned by team specialists or supervisor.

Whitehouse Station, New Jersey

Chubb Insurance Whitehouse Station, NJ• Providing consultative service, on-going service support to existing insurance policies, seeking opportunities to up sell, cross sell, and offer additional coverage options to agent clients.• Handle a high volume of inbound calls, email requests, and customer inquiries in a fast-paced environment to contribute to established service goals, while using business, products and technical knowledge to ensure quality on all transactions• Consistently meet department service standards for call center productivity by achieving the minimum average work/availability phone system and non-phone related work results in order to ensure availability to provide quality customer service to Chubb agents.• Collaborate with resources across department to provide problem resolution and demonstrate customer advocacy.• Drive customer satisfaction by adhering to department service response guidelines for non-phone requests, using established workflow and escalation procedures and collaborating with internal/external customers to ensure processing of insurance quotes and policy changes within established department standards.• Perform various job functions or projects as assigned by team specialists or supervisor.

Paramus, New Jersey

• Responded to inbound service calls in a fast-paced, high-volume call center.• Built a rapport with Government, Large Corporate, Privately own company and consumer customers and proposed different products and services based on account type needs to new or existing wireless customers.• Consulting and customizing new wireless products for new clientele. Reaching the goal for all sales quota.• Following up with new and existing wireless customers and companies with your services and products. • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

Psychology

Diploma