As Interim COO at Webaroo, I drive operational excellence and scalable growth through strategic leadership and process optimization. My focus is on enhancing organizational efficiency and delivering measurable results in lead generation, client acquisition, and productivity improvements. Key Responsibilities and Achievements: Operational Strategy & Optimization: Designed and implemented advanced Standard Operating Procedures (SOPs) and workflows to streamline business operations, increasing team efficiency and ensuring seamless execution across departments. Lead Generation Excellence: Spearhead data-driven lead generation strategies, successfully securing high-value clients and driving growth through market research and metrics . High-Impact Email Campaigns: Developed and executed targeted email marketing campaigns that improved engagement rates, fostered client relationships, and drove revenue growth. Workflow Automation: Leveraged cutting-edge tools and technologies to automate processes, minimize manual bottlenecks, and optimize resources for maximum productivity. Strategic Planning & Alignment: Strategize with leadership team to identify pain points, analyze market trends, and implement tailored solutions to align operational goals with Webaroo’s growth objectives.My focus is on enhancing Webaroo's operational strategy through innovative lead generation and marketing initiatives, positioning the company for long-term success and a competitive edge in a rapidly evolving industry. I am committed to delivering exceptional value, cultivating enduring partnerships, and implementing scalable systems that drive sustainable growth.

As EVP of Operations, I focus on driving sustainable business expansion through strategic innovation and operational excellence. My role centers on identifying growth opportunities, automating processes, and building high-impact partnerships that scale the business and enhance customer value.By leveraging automation, systematic workflows, and data-driven strategies, I optimize operations and create scalable solutions that drive revenue and improve customer satisfaction. Passionate about creative problem-solving, I foster cross-functional collaboration to deliver measurable results internally and for our clients.Core Competencies:Growth Strategy & ExecutionProcess Automation & Workflow OptimizationStrategic PartnershipsProject & Operations Management

Streamlined logistical operations, managed budgets up to $70,000, andensured success through risk mitigation and strategic partnerships.Organized over nine events in the first year, attracting 150 to 1,500 attendees,and secured $100,000 in funding.

As an Operations and Community Manager at CX, I played a crucial role in the seamless execution of events and the overall enhancement of community engagement. My responsibilities included booking and coordinating talented individuals for our parties, and ensuring diverse and engaging lineups that resonated with our audience.I worked closely with the bar manager to optimize staff performance and increase bar sales through effective upselling strategies. By managing our Event Management System Universe, I prioritized revenue generation, contributing to $1.5 million in revenue over a three-month span and ensuring smooth ticketing processes.Additionally, I streamlined event logistics through efficient vendor and staff coordination, enhancing the overall event experience. My efforts in fostering strong community relationships led to increased member engagement and retention, solidifying CX's reputation as a premier social club.

I took on a variety of technical and administrative tasks, including troubleshooting and testing POS systems, and performing minor replacements for touchscreen, encasing, and RFID card scanners. In collaboration with the VP of Operations, I managed projects to enhance POS capabilities. I supported departmental staff with clerical duties, such as mass mailings, and composed, edited, and distributed correspondences, agendas, and meeting minutes. I also established best practices for record-keeping and database management, ensuring files, client records, and Excel sheets for marketing and sales were maintained and updated as needed. Additionally, I provided on-call technical support and troubleshooting services for venues across New York City and beyond.

As an Administrative Assistant, I efficiently managed studio procurement, ensuring timely acquisition of essential equipment, supplies, and other necessary items. I developed and implemented a standard reporting cadence that positively impacted and influenced client goals and key performance metrics. I also assisted in the preparation of client proposals, ensuring agreements were in standard form and executed promptly. I coordinated various project activities, including budget management, task scheduling, and resource allocation, to ensure smooth project execution.

In my role, I managed the daily operations, making sure shifts were scheduled smoothly and that our customer service was always top-notch. I enjoyed training new employees, helping them master product preparation, and upholding our high standards. I took charge of hiring and onboarding, interviewing potential new team members, and guiding them through their first days. Working with cross-functional teams was a highlight, as we shared insights and ideas for new products. I also led daily team huddles and monthly meetings to keep everyone motivated and focused on driving sales.

I conducted market research and implemented new advertising strategies to enhance our outreach. Ensuring branding standards were met, I managed assigned accounts and built strong, professional relationships between clients and marketing managers. I monitored and analyzed marketing ads to optimize strategies for reaching target audiences. Through thorough market research and analysis, I identified target audiences and market trends. I also developed creative concepts and campaigns that effectively communicated client messaging and achieved campaign objectives.