HubSpot:- Onboarded over 50 members from the Sales Team to HubSpot- Provided ongoing assistance to the sales team for the HubSpot CRM- Created Sales & Marketing reports for VPs and C-Level Leadership - Built out a Sales Training Dashboard for a smooth transition into HubSpot- Assisted with the implementation process for NetSuite & HubSpot - Collaborated with multiple teams including NetSuite, Marketing, VPs, and the Sales Team- Ongoing HubSpot Training for New Hires- Consistently updating data & reports for accuracy - Creating workflows to automate the sales and marketing processes- Assisted the Sales Team to research companies and clients on 6sense/Slintel & LinkedIn- Owned the Win/Loss Project via Service Hub- Trained the sales team on the new win/loss survey- Connected HubSpot to SeismicTrade Show:- Collaborated with Sales, Marketing, and the Product team for Trade Show Logistics - Prepared an informative Deck for upcoming Trade Shows- Researched Competitors and potential clientsSales Enablement:- Automated the Sales Enablement Process on HubSpot- Collaborated with this team for Sales Research- Supported the team to onboard users on Seismic

HUBSPOT CERTIFICATIONS: HubSpot Sales Software & HubSpot Reporting• CONFLUENCE: Setting up a sales department collaborative workspace with full department playbooks - overviews, pages & child pages.• HUBSPOT: Reviewed tasks & sent follow up emails while updating deals and notes on HubSpot. Created multiple reports on HubSpot for sales metrics, pipelines, deals for the sales team. Supported the team on creating & sending out Newsletters via HubSpot• SLACK: Communicated with the team effectively regarding upcoming tasks, issues, and HubSpot updates. • MURAL: Initiated the Sales team’s sprints in a biweekly manner• G-SUITE: Took initiative on organizing the Gdrive for the sales team. Created a Strategy Brief for the team to understand and resolve the problem at hand. • DocuSign: Sent out NDA’s for future clients and partners on behalf of the sales team

Solved account related issues for members (merging accounts, rewards, login issues) Managed and Updated tickets through Zendesk (CRM Software)Escalates issues that require IT support and follow up to update members.Served as the primary escalation point of contact for member.Supporting the internal account team by proactively communicating member issues and feedback.Meticulously emailed our partners regarding members accounts

Educated clients about Shop Your Way and its benefitsManaged ongoing orders while collecting data for all clients.Communicated with internal departments to ensure a consistent ordering process. Created email templates for life events and campaign (ex: Birthday's, Father's Day) Mentored and coached new hires on numerous systems (Care tool/DAR/MSP/Clientele)Conversed with Business to Business clients while upholding their business needs.

Applied product knowledge to prospective customersTrained employees for a variety of departmentsPitched sales to customers to buy more than one pair of shoesSearched and Shipped products based one the customer needs (in-person and over the phone)Processed credit and star rewards applications

Hosted multiple events to empower women of color and organized donations Crafted articles on various topics empowering Men and WomenContributed with Media Research on different topics relating to social discriminationHandled communications for CAIR and compiled data to create reports Managed events and press conferences the organization

Outreached to nonprofits and institutionsDrafted emails, memos, news releases, and proposals Created social media flyers in support of healthcareCreated a mini social media event during domestic awareness violence month