SUMMIT- Batch 5 : Among the Top 150 MTOs from all over PakistanPTCL STAFF COLLEGE: Completed one-month long training at Staff College, Haripur. There were sessions with the purpose to familiarize, acquire knowledge, information and understanding of different departments. Fun activities and lots of learning opportunities. Case Study Visits PTCL NOC, PTCL Academy, Service Centers .Customer Experience and Quality Management: 5-month long training in this dept. . Learned about the basic three domains ; Process mgt, Continual Process Improvement , Internal CS Budgeting.